&lt;h3&gt;&lt;strong&gt;Summary &lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Job Description &lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;At Aperia, we rely on a dynamic team of analysts. We’re seeking a Business Analyst who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries.&amp;nbsp;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Objectives of this role&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Drive cross-functional awareness of requirements and identify inefficiencies in systems processes using data and trend analysis.&lt;/li&gt;
&lt;li&gt;Lead strategic thinking on technical business processes, developing systems prototypes to enhance efficiency and productivity across multiple levels.&lt;/li&gt;
&lt;li&gt;Develop and execute precise project management plans with a focus on transparent communication at all stages.&lt;/li&gt;
&lt;li&gt;Ensure thorough quality assurance throughout systems development lifecycle.&lt;/li&gt;
&lt;li&gt;Define and refine user requirements for IVR systems to maximize usability and enhanced self-service opportunities.&lt;/li&gt;
&lt;li&gt;Limit call attrition to attain containment in IVR.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Responsibilities&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Collaborate with stakeholders across various business units (e.g., Credit, Debit, Govt LOBs) to conduct analyses and produce documentation, fostering effective communication.&lt;/li&gt;
&lt;li&gt;Continuously evaluate, analyze, and communicate systems requirements, maintaining systems processes and providing status reports to relevant parties.&lt;/li&gt;
&lt;li&gt;Monitor and research postproduction deployments, prove to stakeholders that the implemented solution works.&lt;/li&gt;
&lt;li&gt;Author and maintain internal and external documentation, including formal delivery of requirements.&lt;/li&gt;
&lt;li&gt;Perform systems analytics to optimize performance and troubleshoot issues.&lt;/li&gt;
&lt;li&gt;Cultivate strong relationships with partners for seamless systems integration, addressing inquiries and issues from managers, business users and SMEs with well-researched recommendations.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Required skills and qualifications&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;5 or more years of experience in analytics and systems development.&lt;/li&gt;
&lt;li&gt;Proficiency in SQL.&lt;/li&gt;
&lt;li&gt;Extensive experience with Atlassian tools – JIRA and Confluence.&lt;/li&gt;
&lt;li&gt;Advanced proficiency in Microsoft applications, including Visio.&lt;/li&gt;
&lt;li&gt;Strong analytical skills with a proven track record.&lt;/li&gt;
&lt;li&gt;Experience in creating process documentation and reports.&lt;/li&gt;
&lt;li&gt;Excellent communication skills, capable of translating data into actionable insights.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Preferred skills and qualifications&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree or equivalent in information technology or computer science.&lt;/li&gt;
&lt;li&gt;Demonstrated project management and user testing abilities.&lt;/li&gt;
&lt;li&gt;Experience in Genesis CX and data visualization tools like Power BI.&lt;/li&gt;
&lt;li&gt;Working knowledge of GitLab and CI-CD Pipeline.&lt;/li&gt;
&lt;li&gt;Working knowledge of AI/ML tools and LLM classifications.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Eligibility Requirements&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Must be willing to submit to a background investigation and drug test as part of the selection process.&lt;/li&gt;
&lt;li&gt;This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Job Type &lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Full-Time&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Schedule &lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Monday to Friday&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Location&amp;nbsp;&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;On-site in Alpharetta, GA; Omaha, NE; or Frisco, TX&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Benefits &lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Health insurance&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Health savings account&lt;/li&gt;
&lt;li&gt;Dental insurance&lt;/li&gt;
&lt;li&gt;Vision insurance&lt;/li&gt;
&lt;li&gt;401(k) matching&lt;/li&gt;
&lt;li&gt;Life insurance&lt;/li&gt;
&lt;li&gt;Paid time off&lt;/li&gt;
&lt;li&gt;Parental leave&lt;/li&gt;
&lt;li&gt;Disability insurance&lt;/li&gt;
&lt;li&gt;Childcare assistance&lt;/li&gt;
&lt;li&gt;Education reimbursement&lt;/li&gt;
&lt;li&gt;Fitness membership&lt;/li&gt;
&lt;li&gt;Volunteer time off&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only. &lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Recruiters please don&#39;t contact this job poster. DO NOT contact us with unsolicited services or offers.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Business Analyst

&lt;p&gt;&lt;strong&gt;Summary &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.&lt;/p&gt;
&lt;h4&gt;Job Description&lt;/h4&gt;
&lt;p&gt;We are seeking a new team member who is ready to work with innovative technologies in a forward-thinking organization that is always pushing boundaries. You must be curious and take excitement in finding creative solutions that increase the value of final products so that end-users and stakeholders are excited about the results.&amp;nbsp; You must have confidence and share the passion for innovation and making a difference for clients we serve. The ideal candidate has experience in external client-facing roles, as a business analyst, an implementation analyst, or as a client support analyst.&lt;/p&gt;
&lt;h4&gt;Responsibilities&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Build and maintain strong client relationships as the primary point of contact for day-to-day operations, issues, escalations, and projects as a primary analyst.&lt;/li&gt;
&lt;li&gt;Conduct requirements definition sessions, create entity relationship definitions, application and business workflow analysis and contribute to SDLC as needed.&lt;/li&gt;
&lt;li&gt;Act as liaison between the client and technical staff – collaborating with scrum teams to analyze requirements and conveying technical information so that non-technical individuals can understand.&lt;/li&gt;
&lt;li&gt;Participate in Scrum Ceremonies – Sprint Grooming, Planning, Retrospectives, etc.&lt;/li&gt;
&lt;li&gt;Participate in QA/UAT Testing processes as needed.&lt;/li&gt;
&lt;li&gt;Coordinate client UAT efforts and manage issues log as needed.&lt;/li&gt;
&lt;li&gt;Provide services such as troubleshooting, consultation, and education to clients on Aperia software products, industry trends, and best practices.&lt;/li&gt;
&lt;li&gt;Act as a SME for your product line and conduct training sessions as appropriate.&lt;/li&gt;
&lt;li&gt;Monitor client backend processes and work with appropriate teams to resolve issues in an extensive ETL environment.&lt;/li&gt;
&lt;li&gt;Run data queries to aid in requirements gathering and client support.&lt;/li&gt;
&lt;li&gt;Recommend options, new approaches, and initiatives as appropriate to ensure efficient use of the software platform for the client&#39;s needs.&lt;/li&gt;
&lt;li&gt;Successfully engage in multiple initiatives simultaneously.&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;Qualifications&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business, or equivalent technology degree/experience&lt;/li&gt;
&lt;li&gt;2 + years of experience in a BA role with increasing responsibility&lt;/li&gt;
&lt;li&gt;Excellent written and interpersonal communication skills&lt;/li&gt;
&lt;li&gt;Strong attention to detail with a proactive mindset and a passion for continuous learning&lt;/li&gt;
&lt;li&gt;Must be able to communicate effectively with diverse types of customers, employees, and various management levels both within Aperia, clients, and vendor organizations to identify and resolve system, network, software application, and customer service issues&lt;/li&gt;
&lt;li&gt;Experience eliciting and documenting software requirements&lt;/li&gt;
&lt;li&gt;Analytical skills, including a thorough understanding of how to interpret business needs and translate them into user friendly software and operational requirements to maximize value&lt;/li&gt;
&lt;li&gt;Ability to formulate and execute test plans to ensure business needs are met&lt;/li&gt;
&lt;li&gt;Software Project Management experience&lt;/li&gt;
&lt;li&gt;QA use cases, QA testing, and Bug Tracking tools&lt;/li&gt;
&lt;li&gt;Intermediate knowledge of project management practices and project life cycle phases&lt;/li&gt;
&lt;li&gt;Understanding of the software development life cycle (SDLC) and Agile methodologies
&lt;ul&gt;
&lt;li&gt;SAFe methodology is a plus&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Proficient using Office 365 products including SharePoint&lt;/li&gt;
&lt;li&gt;Able to facilitate a large group of multidiscipline participants to agree on common objectives using facilitation techniques to brainstorm, reduce conflict, and identify solutions&lt;/li&gt;
&lt;li&gt;Moderate SQL experience writing queries and data analysis&lt;/li&gt;
&lt;li&gt;Proficiency in Azure Dev Ops is a plus&lt;/li&gt;
&lt;li&gt;Previous programming experience and writing complex T-SQL queries is a plus&lt;/li&gt;
&lt;li&gt;Previous programming experience in .NET, React, and API-centric code bases is a plus&lt;/li&gt;
&lt;li&gt;Experience in the Financial or Electronic Payment Processing industry is a plus&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;Eligibility Requirements&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Must be willing to submit to a background investigation and drug test as part of the selection process.&lt;/li&gt;
&lt;li&gt;This position is not eligible for sponsorship.&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;Job Type&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Full-Time&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;Schedule&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Monday to Friday&lt;/li&gt;
&lt;li&gt;Willingness to participate in late night calls periodically&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;Work Location&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Dallas, TX (Hybrid - 4 days onsite)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health insurance&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Health savings account&lt;/li&gt;
&lt;li&gt;Dental insurance&lt;/li&gt;
&lt;li&gt;Vision insurance&lt;/li&gt;
&lt;li&gt;401(k) matching&lt;/li&gt;
&lt;li&gt;Life insurance&lt;/li&gt;
&lt;li&gt;Paid time off&lt;/li&gt;
&lt;li&gt;Parental leave&lt;/li&gt;
&lt;li&gt;Disability insurance&lt;/li&gt;
&lt;li&gt;Childcare assistance&lt;/li&gt;
&lt;li&gt;Education reimbursement&lt;/li&gt;
&lt;li&gt;Fitness membership&lt;/li&gt;
&lt;li&gt;Volunteer time off&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only. &lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Recruiters please don&#39;t contact this job poster. DO NOT contact us with unsolicited services or offers.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

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