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Operations Analyst
📊 Really an Analyst 📊

Dispatchhealth is hiring a
Operations Analyst

Company Description 

We are building the world's largest in-home care system.  

Healthcare is rapidly moving into the home, creating an enormous market opportunity that’s growing daily as consumers increasingly demand more convenient healthcare options. 

Technology is the engine that powers our foundation. It ensures we can reach massive scale and drives differentiation from any other healthcare company entering this space. We’re using data to ensure patient safety and tailor the care to patients’ specific needs which allows for better care delivery from patient onboarding, patient care, and post care follow-up.  

DispatchHealth is a Series D startup with more than $400m in funding and a $1B+ valuation. We’re backed by Oak, Tiger Global, Alta Partners, Optum Ventures, Questa Capital, ad EchoHealth Ventures. 

How You'll Make an Impact

We are looking for someone with a deep familiarity with SQL and relational databases (a bonus if that experience is with PostgreSQL). We are looking for someone who feels at home and enjoys working in large databases. Additionally, we are looking for a candidate with significant experience working with Python scripts (bonus if those scripts were used to interact with relational databases).

This is a job for someone who loves analytics and thinking strategically about business problems – for someone who loves data not for data’s sake, but instead because data allows them to more effectively run their business. This is a job for someone who wants to get in the weeds and find novel solutions to difficult problems. You will need be comfortable with ambiguity and making the best decisions possible in the face of uncertainty and limited information – as a good decision now is often better than a perfect decision later. We are looking for the type of person who finds joy in finding a solution to a problem that allows the business to operate 15% more efficiently.

Further, we are looking for someone that is a strong communicator. Data and analytical insights are only valuable when they can be effectively communicated and become the focal point for action across the entire company. It will be important that you not just collate the right data, but also rally cross-functional teams to implement changes to the business.

This is for someone who wants to be told the goal and have the details of execution left up to their discretion. Importantly, they will have the chance to make a big impact and develop a new function within the company. As a result, this role will provide ample opportunities for professional growth and development. Finally, this is a role for someone who wants to help grow a company that makes an immensely positive impact. DispatchHealth is one of the few organizations in healthcare that achieves the tripartite aim of improving outcomes, improving experiences, and lowering costs. You will be part of a small team that brings that product to the world at large.


What You'll Do

  • Collaborate with business owners, understand business objectives, and use data to generate actionable insights.
  • Run weekly meetings reporting out on key operational KPIs and identifying areas where efficiency could be improved.
  • Develop dashboards and data architecture that allows for real-time reporting.
  • Work with the corporate analytics team to digest, collate, and interpret a diverse set of quantitative indicators in order to determine the appropriate strategy on a monthly, quarterly, and yearly basis.
  • Coordinate cross-functional teams as they implement changes derived from data-driven insights.

What You Need

  • 2+ years in an analytics focused role
  • Bachelor’s Degree or equivalent experience 
  • A deep experience with relational databases and SQL (bonus points if that experience is with PostgreSQL)
  • Experience with Python
  • Experience in healthcare is not required, but preferred
  • Strong communication and presentation skills
  • Ability and desire to think strategically about business goals. Someone who wants to be told the goal and have the details of execution left up to their discretion
  • Someone who wants a role with ample opportunities for professional growth and development
  • Someone who feels at home working with data and making decisions based on a variety of quantitative indicators
  • Ability to work effectively as part of a team situated across the country
  • Ability to make sound business judgments and strong decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
  • Bonus: Experience in forecasting 


The team:  

Reporting to Spencer Kline, VP of Growth and Operations Efficiency 

Others you will learn from and collaborate with:  

Our benefits 

  • Health insurance coverage 
  • Mental health benefits 
  • Unlimited Vacation time 
  • Competitive Salary 

Location: Remote, USA 


The salary pay range for this position in Colorado is $80,000-$90,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience. 

DispatchHealth is an equal opportunity employer committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age or veteran status. We welcome diverse perspectives and people who aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at tech-recruiting@dispatchhealth.com. 

To see our Employee Privacy Notice, please see here: https://www.dispatchhealth.com/employee-privacy-notice/ 



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