About Cast & Crew
We enable great content. Films, television, streaming, live events. We make difficult tasks easier - think payroll, human resources, accounting, financial management and workflow. Great content is difficult enough, so we’ve built solutions and software and, most importantly, linked everything together through a central hub. In English, that means Cast & Crew solutions talk to each other, making those difficult tasks we listed above a whole lot easier and simpler. We do. So you can. Learn more at www.castandcrew.com
This position may be remote with occasional in-office work at our Burbank location as needed.
The Product Support Analyst position will support Cast & Crew’s digital products designed to streamline payroll, accounting and production activities. The Product Support Analyst will assist customers issues or questions encountered while using the product. The Product Support Analyst is highly focused on delivering operational excellence, ensuring accurate results, and providing an exceptional customer experience. The Product Support Analyst role requires a high degree of comfort with technical product support, including detailed troubleshooting, strong written and verbal communication abilities and great customer service skills.
Special Work Conditions
Please note: Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.
CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.