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Customer Success Analyst
⚙️ Really an Engineer ⚙️
🎓
sql
python
r
javascript
excel

Formlabs is hiring a
Customer Success Analyst

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Formlabs has an amazing opportunity for a talented, driven candidate who loves working with teammates, systems and data to make an impact.In this role, you will perform extensive data analytics, and be involved in Services and Customer Success  programs to upsell products, increase service attachment rates and educate customers about Formlabs’ products. 

The Job: 

  • Build automations to streamline manual processes
  • Create reports and dashboards using Google Data Studio, Redash and SQL
  • Collaborate with an international team across the EU & US
  • Perform data analytics for Global Services team
  • Using SQL to query sales and customer service data to segment data and build predictive models
  • Work closely alongside members of the Customer Team to move work through the project management funnel
  • Spearhead data-focused special projects like customer health scoring, etc
  • Understand how to leverage system integrations when implementing solutions
  • Functional test of the end-to-end business processes for feature implementation
  • Communicate effectively to present findings from analysis

You:

  • 2+ years in a role (s) in any of these functions: Data Analytics, Sales Operations, Services Operations
  • Experienced and knowledgeable in data wrangling, building data models, and developing insights
  • Strong knowledge in SQL, Docker, Advanced Google Sheets/Excel, and Salesforce
  • Are self-driven with a critical eye, jumping to make improvements by introducing solutions
  • Comfortable working with integration platforms to integrate business systems, Zapier
  • Feel a sense of duty in ensuring the job gets done and its benefits are realized
  • Possess a good understanding of APIs and know how to consume them
  • Love to tell stories with data visualizations (Google Data Studio / Redash preferred)
  • Programming skills (Python, R)

Bonus:

  • Coding skills in (Javascript, Apex or other Object-Oriented languages)
  • Degree in Computer Science/Information Systems, or coding experience (such as scripting or object oriented)
  • Zapier, or like software
  • Marketo
  • Familiarity with Amazon Web Services tools
  • Website development

Our Perks:

  • Flexible vacation
  • Premium healthcare coverage
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply.  Help us build an inclusive community that will change the face of 3D printing.

How to Apply?
Press the button below and follow the instructions on the window that opens.