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Benefits Analyst
📊 Really an Analyst 📊

Cityblockhealth is hiring a
Benefits Analyst

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs, bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs and some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are—bringing care into the home and neighborhoods through our community-based care teams.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. We will get started in new markets, each with their own operating structure and care teams, and continue to grow in the communities where we are working already. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To deliver a radically better experience of care to our members and advance equity in the communities we serve, we strive to make our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bridging together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels like they belong, are valued, respected, and celebrated as a part of our community. 

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First


About the Role:

The Benefits Analyst is a key enabler that provides administrative, compliance, data entry, and systems maintenance support for programs and special projects associated with employee benefits. The Benefits Analyst will be a primary contact to respond to employee questions and concerns regarding benefits, escalating issues as appropriate, and working with the Benefits Manager, our benefits broker, and external vendors to reach resolutions. The Benefits Analyst will assist in benefits education efforts and will help recommend and implement process improvements.

This is a full-time, M-F temporary position with an expectation of a 6 month commitment. 

Primary Responsibilities:

  • Monitors the Benefits inbox and answers or triages employee questions and issues.
  • Partners with Community of Practice (CoP) leads to resolve or escalate higher level concerns.
  • Ensures employee benefits data is accurate and complete in the HRIS and vendor systems.
  • Audits benefits enrollment actions by employees and manages life event changes.
  • Works with 3rd-party vendors to support day-to-day benefit administration as well as coordinate benefit and wellness events.
  • Assists with Benefits reporting and compliance testing.
  • Assists with deploying communication regularly for benefits and wellness education programs.
  • Collaborates with Payroll to ensure accurate benefit deductions.
  • Maintains employee-facing materials and communications and creates how-to instruction tools for employees and managers.
  • Helps ensure accurate FMLA tracking and leave coordination.
  • Supports the implementation and delivery of new programs, processes, and policies & procedures.
  • Enables employee and manager self-service and ensures changes are appropriately captured in the HRIS.
  • Assists with writing and maintaining HR standard operating procedures, particularly those tied to benefits.
  • Identifies and champions process improvements to drive increased productivity.

Requirements for the Role: 

  • 1-3 years Human Resources experience
  • 1-3 years Employee Benefits experience
  • High School diploma or equivalent required
  • College Degree in Human Resources or similar field preferred
  • Knowledge of human resource principles, practices and procedures.
  • Ability to maintain confidentiality and exercise extreme discretion
  • Self-motivated, positive in approach and possess a professional demeanor
  • Strong verbal/written communication skills
  • Ability to handle and prioritize multiple tasks and meet deadlines
  • Excellent organization skills and attention to detail
  • Proficiency in Google Workspace or Microsoft Office tools
  • Excellent interpersonal and customer service skills
  • Ability to function and adapt well in a fast-paced environment


What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.


We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Cityblock is not hiring for this position in the state of Colorado.


Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.


Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.
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