&lt;div&gt;Anduril is a defense technology company, bringing Silicon Valley talent and funding to the defense sector. Our technology helps our customers solve their toughest challenges by enabling them to make better, more informed decisions in life-and-death situations. We’ve assembled a diverse team of experts in artificial intelligence, computer vision, sensor fusion, optics, and data analysis that are creating software and hardware solutions to radically evolve the capabilities of the United States and our allies. If you are passionate about solving problems that have real impact, come join Anduril and build the future of defense.&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;As a People Data Analyst, you will leverage data to derive insights that will inform people-related strategies and drive process improvement. You will apply technical expertise to build, maintain, and analyze complex data sets, make recommendations, and implement solutions that increase the efficiency and effectiveness of the people analytics function. You will partner with Operations, Recruiting, and the rest of the business to fill gaps and create scalable processes that support organizational growth and success.&lt;/div&gt;

Data Analyst, People Analytics

&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Tickets.com&lt;/strong&gt;, an &lt;strong&gt;MLB company&lt;/strong&gt;, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Tickets.com is looking for a &lt;strong&gt;Fraud Prevention Analyst &lt;/strong&gt;passionate about building engaging products for our fans.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The Opportunity: &lt;/strong&gt;The Fraud Prevention Analyst is responsible for reviewing high-risk order queues and identifying fraudulent transactions. The Fraud Prevention Analyst will contact patrons to validate the information and confirm or cancel high-risk transactions. This position must maintain strict confidentiality of proprietary and insider information as well as any client or customer information collected during fraud investigations.&lt;/p&gt;
&lt;p&gt;The position is also responsible for ensuring the timely and effective response to payment card fraud dispute cases to minimize financial losses in addition to monitoring loss prevention controls (reports and other functions) and assisting with the development of these controls.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Essential Job Functions: &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Review high-risk transaction queues and identify fraudulent transactions within the business portfolio to reduce potential financial losses.&lt;/li&gt;
&lt;li&gt;Monitor patron transactional records to identify unauthorized transactions and fraudulent accounts.&lt;/li&gt;
&lt;li&gt;Maintain fraud system rules and models to improve efficiency and effectiveness.&lt;/li&gt;
&lt;li&gt;Stay current on fraud and chargeback trends at both the industry and corporate level to recommend policies, procedures, and processes to management.&lt;/li&gt;
&lt;li&gt;Maintain a constant awareness of the fraud detection, prevention, and reporting tool marketplaces.&lt;/li&gt;
&lt;li&gt;Generate suspicious activity and risk management reports.&lt;/li&gt;
&lt;li&gt;Ensure confidentiality of all information collected during investigations.&lt;/li&gt;
&lt;li&gt;Act as a liaison with law enforcement for Tickets.com, clients, or patrons pertaining to cases of fraudulent activity that may result in criminal charges.&lt;/li&gt;
&lt;li&gt;Initiate and respond to customer and client inquiries as part of investigative research.&lt;/li&gt;
&lt;li&gt;Flexible with working hours that will change based on event dates and fraud trends.&lt;/li&gt;
&lt;li&gt;Assist the Payments department with fraud transaction resolutions and other miscellaneous tasks.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Additional Functions:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop an understanding of Tickets.com’s flagship system (ProVenue) to research transactions.&lt;/li&gt;
&lt;li&gt;Correspondence (including letters, memos, proposals, etc.) should always be in a professional manner consistent with Tickets.com’s image and brand.&lt;/li&gt;
&lt;li&gt;Perform miscellaneous customer service-related duties as required.&lt;/li&gt;
&lt;li&gt;Other responsibilities that may not occur on a regular basis based on department needs.&lt;/li&gt;
&lt;li&gt;Always adhere to corporate guidelines for expense reporting, human resource filings, etc&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements: &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;An Associate’s degree and two years of related business experience or four years of related business experience are preferred.&lt;/li&gt;
&lt;li&gt;PC proficient, with knowledge of Microsoft Office products (especially MS Word and Excel).&lt;/li&gt;
&lt;li&gt;Proven self-starter with a strong work ethic and problem-solving skills.&lt;/li&gt;
&lt;li&gt;Must be detail oriented with the ability to handle and complete multiple projects.&lt;/li&gt;
&lt;li&gt;Solid understanding and proven experience identifying fraud trends.&lt;/li&gt;
&lt;li&gt;Work non-standard working hours, including evenings and weekends&lt;/li&gt;
&lt;li&gt;Strong internet research skills with the ability to navigate through multiple web-based systems.&lt;/li&gt;
&lt;li&gt;Strict confidentially of company and customer data.&lt;/li&gt;
&lt;li&gt;Make confident independent decisions on orders that can have a direct impact on customer satisfaction.&lt;/li&gt;
&lt;li&gt;Strong customer service skills with the ability to determine whether a contact is being truthful.&lt;/li&gt;
&lt;li&gt;Strong follow-up and investigation skills to prevent repeated fraudulent activity.&lt;/li&gt;
&lt;li&gt;Understanding of event ticketing systems is a plus.&lt;/li&gt;
&lt;li&gt;Bi-lingual preferred but not required. (Spanish is a plus.)&lt;/li&gt;
&lt;li&gt;Basic understanding of chargeback guidelines.&lt;/li&gt;
&lt;li&gt;Ability to lead and work within a team-oriented environment to achieve common goals and objectives.&lt;/li&gt;
&lt;li&gt;Good interpersonal relationship and communication skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;Pay Range: $24-34/hr. &lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We offer an Outstanding Benefits Package that includes:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Medical&lt;/li&gt;
&lt;li&gt;Dental&lt;/li&gt;
&lt;li&gt;Vision&lt;/li&gt;
&lt;li&gt;STD &amp;amp; LTD&lt;/li&gt;
&lt;li&gt;401K Retirement Plan&lt;/li&gt;
&lt;li&gt;Basic Life &amp;amp; AD&amp;amp;D&lt;/li&gt;
&lt;li&gt;Supplemental Life Insurance&lt;/li&gt;
&lt;li&gt;Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)&lt;/li&gt;
&lt;li&gt;HSA &amp;amp; FSA&lt;/li&gt;
&lt;li&gt;Legal Plan&lt;/li&gt;
&lt;li&gt;Pet Insurance&lt;/li&gt;
&lt;li&gt;Tuition Reimbursement&lt;/li&gt;
&lt;li&gt;MLB Tickets&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Tickets.com is an Equal Opportunity Employer.&lt;/strong&gt;&lt;/p&gt;

Fraud Prevention Analyst

&lt;p&gt;&lt;strong&gt;Tickets.com&lt;/strong&gt;, an &lt;strong&gt;MLB company&lt;/strong&gt;, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Tickets.com is looking for an &lt;strong&gt;Infrastructure Support Analyst &lt;/strong&gt;passionate about building engaging products for our fans.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The Opportunity: &lt;/strong&gt;The Support Analyst will be responsible for providing tier 1 support to teams across MLB and Tickets.com.&amp;nbsp; In this role, you will monitor systems, applications and services, taking action on alerts, troubleshooting and resolving issues or escalating as the situation or playbook requires.&amp;nbsp; This position will work closely with various teams, following a pre-defined framework and process of engagement to ensure the shortest mean time to recovery/resolution as well as optimal uptime.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Essential Job Functions:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Monitors the performance of complex network, system, and application components and services.&lt;/li&gt;
&lt;li&gt;Identify, remediate, and conduct root cause analysis to resolve malfunctioning hardware, software and environmental alerts as the situation or playbook requires.&lt;/li&gt;
&lt;li&gt;Triage and troubleshoot issues, following standard operating procedures and playbooks.&lt;/li&gt;
&lt;li&gt;Track and update incidents through defined communication channels as well as document all defects, resolutions, and recovery time and duration in detail.&lt;/li&gt;
&lt;li&gt;Error on the side of transparency and visibility with all written and verbal communication to stakeholders to keep all parties informed.&lt;/li&gt;
&lt;li&gt;Participate in 24/7 rotating shift coverage and on-call support.&lt;/li&gt;
&lt;li&gt;Communicate and collaborate with Technology teams to ensure systems work as designed.&lt;/li&gt;
&lt;li&gt;Answer calls, monitor network systems, create tickets and complete initial triage to resolve incidents.&lt;/li&gt;
&lt;li&gt;Escalate and assign tickets to appropriate resource(s) if the problem cannot be resolved within the defined playbook guidelines.&lt;/li&gt;
&lt;li&gt;Verify and close tickets after an incident has been confirmed and resolved and ensure tickets are handed off with the proper knowledge transfer during shift changes.&lt;/li&gt;
&lt;li&gt;Provide technical guidance to internal clients; provide tactical support to external client-facing groups.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements: &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Track record working with enterprise systems of large scale and financial impact&lt;/li&gt;
&lt;li&gt;Superb written and verbal communication skill&lt;/li&gt;
&lt;li&gt;Open-Source experience&lt;/li&gt;
&lt;li&gt;Good knowledge around on-prem and cloud environments&lt;/li&gt;
&lt;li&gt;Proven ability to multi-task in a fast-paced environment&lt;/li&gt;
&lt;li&gt;Working knowledge of Call /Ticket-Tracking Software and system/network monitoring tools.&lt;/li&gt;
&lt;li&gt;Ability to apply general knowledge of network and computer processes, technologies, and systems in support of troubleshooting internal and external issues and requests.&lt;/li&gt;
&lt;li&gt;Experience with Web-based applications (implementation, documentation, and support process).&lt;/li&gt;
&lt;li&gt;Ability to work, motivate and pursue independently.&lt;/li&gt;
&lt;li&gt;Solid analytical, problem-solving, organizational, time-management, follow through and writing/recording skills.&lt;/li&gt;
&lt;li&gt;Engage with internal and external stakeholders to triage their issues via tickets and video conferencing&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills. Communication must be thorough, accurate and succinct with the ability to communicate complex technical problems concisely and professionally.&lt;/li&gt;
&lt;li&gt;Create, update, or review documentation changes based on process evolution, technological changes and trends, and new tools.&lt;/li&gt;
&lt;li&gt;Ability to handle sensitive information with a sense of urgency and respect.&lt;/li&gt;
&lt;li&gt;Ability to work in a team environment: establish and nurture interpersonal relations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key technical traits&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;APIs and microservices: REST, Web, Graph&lt;/li&gt;
&lt;li&gt;Real-time log/event monitoring – SolarWinds, Splunk, SumoLogic, OpenTelemetry, GCP monitoring, AWS monitoring, DataDog&lt;/li&gt;
&lt;li&gt;Performance characteristics: SLAs, SLOs, Error Budgets&lt;/li&gt;
&lt;li&gt;Secured Application Access and control – Okta SSO and MFA, MS Active Directory&lt;/li&gt;
&lt;li&gt;Database Solutions – Oracle, MYSQL, MSSQL, CloudSQL&lt;/li&gt;
&lt;li&gt;Scripting: Python, Groovy, UNIX&lt;/li&gt;
&lt;li&gt;Compliance: PCI DSS, SSAE18&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We offer an Outstanding Benefits Package that includes:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Medical&lt;/li&gt;
&lt;li&gt;Dental&lt;/li&gt;
&lt;li&gt;Vision&lt;/li&gt;
&lt;li&gt;STD &amp;amp; LTD&lt;/li&gt;
&lt;li&gt;401K Retirement Plan&lt;/li&gt;
&lt;li&gt;Basic Life &amp;amp; AD&amp;amp;D&lt;/li&gt;
&lt;li&gt;Supplemental Life Insurance&lt;/li&gt;
&lt;li&gt;Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)&lt;/li&gt;
&lt;li&gt;HSA &amp;amp; FSA&lt;/li&gt;
&lt;li&gt;Legal Plan&lt;/li&gt;
&lt;li&gt;Pet Insurance&lt;/li&gt;
&lt;li&gt;Tuition Reimbursement&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;&lt;u&gt;Full-Time&lt;/u&gt;&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;MLB Tickets&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Tickets.com is an Equal Opportunity Employer.&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;All in-office and ballpark-based positions are subject to MLB&#x27;s mandatory Covid-19 vaccine policy&lt;/p&gt;&lt;/div&gt;

Infrastructure Support Analyst

&lt;div&gt;As a Data Analyst on the Business Operations team, you will own the data that informs the operational decision making at Anduril. In this role, you will partner with leadership and teams from across the business — from our Tower and Drone teams to our field operations team to our customer success team — to unpack ambiguous problems and build lasting, scalable analytics solutions. Your work will vary from quick-turn analytical problem solving to process and data improvements and building core dashboards and tables — all in the pursuit of helping grow how Anduril operates and measures itself.&lt;/div&gt;

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