Wait, What Do You Do?

PURPOSE & IMPACT ON ORGANIZATION: Contributes to meeting or exceeding store sales and KPI targets by: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Building an emotional connection with customers and living the Brand Values</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Serving and selling to customers and conscientiously executing store operations</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Using his/her expertise and experience to provide feedback and support to selected team members</li> </ul> KEY RESPONSIBILITIES: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Identifies improvement opportunities and communicates suggestions to store management to drive commercial success</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Shares his/her customer service experience and trains selected team members to fine-tune their service skills</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Guides and trains selected members of the team on basic core and seasonal product knowledge</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Complies with store policies and procedures to maintain a safe shopping and working environment</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Completes sales transactions quickly and accurately while adhering to cash protection procedures</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Minimizes loss by actively maintaining sales floor awareness while serving customers</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Collaborates productively and respectfully with team members to meet or exceed store goals</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Makes himself/herself available to support other team members when needed</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance</li> </ul> AUTHORITIES: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Not applicable</li> </ul> KEY RELATIONSHIPS: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Customers</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Peers and Supervisor</li> </ul> KNOWLEDGE, CAPABILITIES AND EXPERIENCE: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Intermediate speaker of English and Hungarian</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Advanced Retail Professional Competencies</li> </ul> MINIMUM QUALIFICATIONS: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)</li> </ul>