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AI Engagement & Enablement Analyst — OpenAI

EXL Service · Noida, Uttar Pradesh, India
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1d ago
location
Noida, Uttar Pradesh, India
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> description

The AI Engagement & Enablement Analyst — OpenAI Platform manages OpenAI partner-engagement cadences, use-case business cases, and Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities within the India AI Center of Excellence.

The analyst runs internal OpenAI Foundational Knowledge training and maintains EXL’s OpenAI use-case portfolio and ROI tracker, connecting partner, sales, and delivery motions.

Responsibilities

  • Manage OpenAI partner-engagement cadences, ensuring commitments, reporting, and enablement activities stay on track.

  • Develop and maintain use-case business cases for OpenAI-based opportunities.

  • Own Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities and maintain pipeline hygiene.

  • Run internal OpenAI Foundational Knowledge training across the India CoE.

  • Maintain EXL’s OpenAI use-case portfolio and ROI tracker, capturing outcomes and value realized.

  • Coordinate with sales, delivery, and partner teams to align engagement and enablement activities.

  • Feed insights from tracked use cases back into the CoE’s offerings and reusable assets.

Must-Have Skills

  • 5–7 years of experience in engagement management, enablement, business analysis, or AI/technology consulting.

Engagement & Enablement

  • Experience managing partner-engagement cadences, enablement programs, or training delivery.

  • Experience building use-case business cases and tracking ROI/value.

  • Proficiency with Salesforce (or similar CRM) for deal tagging, pipeline, and reporting.

GenAI & Communication

  • Working understanding of Generative AI, LLMs, and enterprise AI use-case patterns (OpenAI platform familiarity valued).

  • Excellent communication and coordination skills across partner, sales, and delivery teams.

  • Strong organizational skills with attention to tracking, governance, and reporting.

Good-to-Have / Preferred

  • Familiarity with OpenAI partner programs and Foundational Knowledge training.

  • Domain exposure to BFSI or healthcare.

  • Experience maintaining use-case portfolios and reference/ROI trackers.

  • Business analysis, Agile, or program-management certification.

Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Information Systems, or a related discipline (or equivalent practical experience).

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