Analyst, HR Operations Process Intake & Efficiency (Makati City, Makati City, PH)

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement.</p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Accountabilities</b></H2> </div><div><p> </p> <div>1.Process Intake Management: Oversee the intake of HR service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.</div> <div>2.Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.</div> <div>3.Data Analysis and Reporting: Analyze HR service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.</div> <div>4.Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.</div> <div>5.Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.</div> <div> </div> <div> <div>•Strategic Thinking: The ability to think strategically and align HR service delivery processes with organizational goals and objectives.</div> <div>•Process Improvement: Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.</div> <div>•Customer Focus: A customer-centric approach to HR service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.</div> <div>•Change Management: Experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.</div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Education &amp; Requirements</b></H2> </div><div><div>•Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights.</div> <div>•Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information to diverse audiences and build strong relationships with stakeholders.</div> <div>•Technical Proficiency: Proficiency in HR technology and systems (e.g., HRIS, applicant tracking systems, performance management tools) and advanced skills in Microsoft Office Suite, particularly Excel.</div> <div>•Project Management: Demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes.</div> <div> </div> <div> <div>•Educational Background: A bachelor's degree in Human Resources, Business Administration, or a related field is required.</div> <div>•Experience: A minimum of 3-5 years of experience in HR operations, service delivery, or process improvement is essential. Experience in a similar role within a corporate environment is highly desirable.</div> </div></div></div></div>