Wait, What Do You Do?

<p style="margin-bottom:0cm;text-align:justify;line-height: normal;"><strong>Job Title: IAM Analyst</strong></p><p style="margin-bottom:0cm;text-align:justify;line-height: normal;">Experience: 1-3 Years</p><div>Job Location: Hyderabad, pune or Remote<br><span>Timing: 9 pm to 5 Am (IST)</span></div><div><br></div><div><strong>Company Overview:</strong></div><div>Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real world impact. Our future ready platforms bring together AI driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud native architecture. Our AI powered solutions are actively running in production, continuously optimizing processes and delivering data driven insights at scale. With the second largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies. As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long term vision of transforming healthcare operations. At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact.</div><div><div><br></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="margin-bottom:0cm; line-height: 16.0pt;"><strong>Position Summary:</strong></p><div><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">The Ticket Intake & Escalation Coordinator provides </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">timely</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">, customer-focused operational support by creating, triaging, and tracking access-related requests </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">in</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;"> the ITSM platform. This role supports the IAM/Provisioning organization by converting approved intake data (e.g., HR-generated reports) into properly documented tickets, coordinating status updates, and managing escalation communications so work </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">remains</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;"> efficient, transparent, and on track. The </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">coordinator</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;"> is not a provisioner and does not perform IAM engineering; the role is focused on workflow coordination, documentation, and customer communication.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></div><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm; margin-left:36.0pt;line-height:16.0pt;"> </p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm; margin-left:36.0pt;line-height:16.0pt;"><br></p><p style="margin-bottom:0cm; line-height: 16.0pt;"><strong>Key Responsibilities</strong></p><p style="margin-bottom:0cm; line-height: 16.0pt;">       </p><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif; font-weight: bold;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Ticket Intake & Creation</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Create requests/tickets from standardized HR-generated reports or approved intake lists (e.g., new hires, changes, terminations, access adjustments).</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Ensure each ticket </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">contains</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;"> complete required fields, identifiers, and attachments; </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">validate</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;"> that request metadata is sufficient for downstream teams to act.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif; font-weight: bold;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Triage & Coordination</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Perform initial triage: confirm assignment group/queue, categorize request type, and route to the correct operational owner (Provisioning, ServiceNow workflow owner, client-facing pathway, etc.).</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Monitor assigned queues for aging items and SLA risk; flag items that require attention.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif; font-weight: bold;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Escalation Management & Communications</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Act as a centralized escalation contact for the IAM/Provisioning team: respond to escalation inquiries with ticket status, documented blockers, and next steps.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Coordinate escalation paths using agreed communication methods (email/Teams) and ensure escalations are documented for visibility and follow-through.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif; font-weight: bold;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Status Reporting</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Maintain a simple tracker/report view (ticket number, requester, </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">current status</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">, blocker, owner, next step) to support daily/weekly operational updates.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Provide summarized updates to stakeholders (requestors, leaders, PMs) without exposing sensitive credential data.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 13.3333px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif; font-weight: bold;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Process Adherence & Continuous Improvement</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Follow IT support standards, procedures, and documentation expectations; </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">identify</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;"> recurring issues, missing data patterns, or workflow gaps and share improvement recommendations to leadership.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Contribute to process refinement by suggesting standardized templates, intake checklists, and response macros to reduce back-and-forth.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div></div><p style="margin-bottom:0cm; line-height: 16.0pt;"><br></p><p style="margin-bottom:0cm; line-height: 16.0pt;"><strong>Required Skills</strong></p><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative; color: rgb(0, 0, 0); font-family: ;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">1.1–3 years of experience in an IT support, service desk, ticket coordination, operations coordination, or similar role.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative; color: rgb(0, 0, 0); font-family: ;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">2.Demonstrated ability to manage high ticket volume with attention to detail and strong follow-through.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative; color: rgb(0, 0, 0); font-family: ;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">3.Strong written communication skills for status updates, escalation responses, and stakeholder coordination.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative; color: rgb(0, 0, 0); font-family: ;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Cambria, Cambria_MSFontService, serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">4.Comfortable working in an ITSM tool (e.g., ServiceNow) and </span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">maintaining</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;"> structured trackers.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 20.7px; font-family: Cambria, Cambria_EmbeddedFont, Cambria_MSFontService, serif;"> </span></p></li></ul></div></div></div></div></div></div></div></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><br></div></div><div><strong>Why Join US? </strong></div><div>•<span style="white-space:pre;">    </span>Work on real-world healthcare and technology challenges, powered by emerging technologies and a strong innovation mindset.<br>•<span style="white-space:pre;">    </span>Be part of a fast-growing, people-first organization where your work creates measurable impact.<br>•<span style="white-space:pre;">    </span>Grow continuously with structured learning, certifications, and industry-recognized development programs.<br>•<span style="white-space:pre;">    </span>Collaborate with high caliber teams that value ownership, trust, and accountability.<br>•<span style="white-space:pre;">    </span>Grow alongside an organization that’s scaling with purpose and clarity. Be part of a fast scaling Global Capability Center with meaningful global responsibility.<br><br></div><div><strong>Benefits:</strong></div><div>•<span style="white-space:pre;">    </span>Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well being beyond the workplace.<br>•<span style="white-space:pre;">    </span>Accidental insurance coverage for the associate that adds an extra layer of security.<br>•<span style="white-space:pre;">    </span>Professional development programs with reimbursement support to help you upskill and grow with confidence.<br>•<span style="white-space:pre;">    </span>A workplace that is fully compliant with labor laws, including maternity and paternity benefits.<br>•<span style="white-space:pre;">    </span>Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us.<br>•<span style="white-space:pre;">    </span>Benefits designed to support you at different stages of life and career, not just on day one.</div>

Analyst I, IAM