Analyst, IT Site Support

Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide.     How You'll Help Us Connect the World: As an IT Site Support Analyst, you will be responsible for providing hands-on, comprehensive technical support, and ensuring the smooth operation of IT infrastructure across multiple sites. You will be involved in setting up, maintaining, monitoring, and troubleshooting client computers, servers, peripherals, and communication systems. You will work closely with internal end-users and clients, providing support through various channels, and collaborating with other IT teams. This role will be based out of Goa, India     You will Make an Impact by: Tracking client service requests in the internal help ticket tracking system and following up to ensure effective resolution and customer satisfaction i.e. providing on-site and / or remote support; escalating more complex problems to the next appropriate tiered technical support team. Installing and configuring operating systems and software, diagnosing and resolving hardware and software issues within defined guidelines. Installing, configuring, and troubleshooting peripherals such as keyboards, mouse, headsets, printers, scanners (limited), and other external devices. Supporting user requirements for the installation, troubleshooting, and usage of wired and wireless Local Area Networks (LAN). Configuring Virtual Local Area Networks (VLANs) on network switches to segment network traffic and to enhance security. Supporting business offices, engineering labs, manufacturing and distribution warehouses. Installing and maintaining wireless access points, ensuring they provide reliable and secure wireless connectivity for users. Supporting the installation, troubleshooting connectivity issues, and usage of communication systems, including PBX/VoIP, Voicemail, video/web/voice conferencing, mobile phone service support, and coordination of MPLS/circuit connectivity ensuring calls and meetings run smoothly. Providing support for facility devices such as badge reader systems, security gates, security cameras, elevators, and timekeeping systems and ensuring these devices are functioning correctly and integrated into the overall IT infrastructure. Providing instructions and/or guides to end users of implemented IT technologies. Acting as team member for special assignments within the department, supporting IT systems initiatives and project implementations. Researching new and upcoming technologies, identifying and recommending improvements to existing processes, and conducting technical demonstrations if needed. Contributing to the creation and reviews of Statements of Work (SOW) for various projects, defining project scope, deliverables, timelines, and responsibilities and ensuring processes are well-documented, sustainable, scalable, and continually assess processes for improvements. Creating and managing the Bill of Materials (BOM) for various projects, listing all necessary components, materials, and equipment required. Coordinating with vendors to ensure timely delivery of materials, equipment, and services and maintaining effective communication with vendors to resolve any issues. Designing and creating rack elevations using Visio to visualize the placement of equipment within network racks, ensuring efficient use of space and proper cable management. Configuring and managing Uninterruptible Power Supply (UPS) systems, including load balancing to distribute the electrical load evenly across multiple UPS units and protect against power outages. Supporting the installation and maintenance of Power Distribution Units (PDUs) to ensure redundancy and reliable power distribution within the IT infrastructure. Assigning and managing DHCP reservations using Microsoft systems and ensuring consistent network connectivity and preventing IP address conflicts. This includes mapping network multi-functional and label printers and are integrated into the network and accessible to users. Providing Data Center support upon request.     Required Qualifications for Consideration: Bachelor’s Degree in IT or Computer Science or a related field. 3 to 5 years of experience IT operations, including troubleshooting, diagnosing, and resolving issues, and maintaining network and server infrastructure. Strong understanding of computer systems, software applications, and the latest industry trends. Excellent problem-solving skills, attention to detail, and the ability to work independently. Proficiency in providing hands-on technical support for client computers, servers, peripherals, and communication systems. Strong skills in diagnosing and resolving hardware and software issues, as well as connectivity problems. Excellent customer service skills to track and resolve client service requests and ensure customer satisfaction and effective communication skills.      Why ANDREW? Explore exciting career opportunities at ANDREW, part of the Amphenol family. With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting-edge solutions. ANDREW, an Amphenol company, is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. ANDREW offers the opportunity for career growth within a global organization. We believe that our company is unique in that every employee, regardless of his or her position, has the ability to positively impact the business. ANDREW is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin For additional company information please visit our website at https://www.andrew.com/