Analyst, Online Merchandising Solutions

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Analyst, Online Merchandising Solutions will drive the process improvement and supplier engagement associated with the rapid assortment expansion of HD.com and subsequent required item troubleshooting. The analyst will be responsible for keeping team projects on-task and within expectations of project timelines, working with Online Merchandising Solutions Manager(s) & leadership to prioritize projects and own deliverables of the team. The role will require the development of the day-to-day relationships with internal and external partners (i.e., Direct Fulfillment Merchants, HD.com business partners, suppliers, etc. to support data initiatives online). Responsibilities include monitoring and verifying the successful transformation of enterprise data and working with appropriate technology teams to resolve issues relating to incorrect mapping, business rules, and data deviations.
This role is the primary point of contact responsible for a simple and seamless supplier experience in working with Home Depot.com, respective to all aspects of supplier and priority item onboarding. This role manages supplier and item onboarding execution, Ambassador onboarding support for Premium accounts, troubleshooting/error resolution and analysis on new supplier opportunities. This role will be responsible for delivering top-tier customer service to all Home Depot Suppliers as well as internal partners and will be held accountable to exceptional customer service ratings.

Key Responsibilities:

• 40% Business Acumen: Serves as a subject matter expert and performs research and/or root cause analysis to identify and resolve IDM support related issues and themes. Research and address management escalations completely and timely. Ensure the Level 1 support team is responding to supplier issues received via the supplier hotline, chats, and tickets timely, completely, correctly, and professionally. Identify and address training gaps.
• 30% Project Support: Plan and lead all phases of a project's lifecycle; this includes the proactive identification of business process optimization opportunities, prioritization, definition, and implementation of project deliverables. Keeps projects on-task and within expectations of project timelines. Ensures deliverables and goals for area of responsibility are met or exceeded.
• 20% Process Improvement: Provide new or refresher training as needed to offshore and onshore users. Educate internal Home Depot users on how the data flows and should be used/updated. Primary contact for internal The Home Depot teams concerning data issues impacting consuming systems. Measures ongoing effectiveness of programs against organizational metric targets. Develops and executes ongoing enhancement/optimization based on measured performance and customer feedback.
• 10% Training/On-Going Support: Authors and facilitates clear, concise end user training on IDM processes, system features, and enhancements. Develops and maintains day-to-day relationships with internal and external partners to support IDM initiatives.

Direct Manager/Direct Reports:

• This position reports to the Manager.
• This position has up to 5 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of SQL/Google BigQuery and advanced Microsoft Excel functions (e.g., VLOOKUPs, pivot tables, data modeling)
• Familiarity with generative AI tools (e.g., Gemini, ChatGPT)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• 1-2 years of data analysis experience
• 1-2 years experience in E-commerce, data management, and/or process analysis and improvement
• Ability to handle and prioritize multiple tasks
• Outstanding written and verbal communication skills
• Effective interpersonal and problem-solving skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results - Consistently achieving results, even under tough circumstances
• Manages Conflict - Handling conflict situations effectively with minimal noise