Wait, What Do You Do?

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The Analyst – CRES Operations supports the delivery of workplace and property operations by ensuring effective execution of planned activities on the ground. The role focuses on performance monitoring, stakeholder coordination, and operational tracking, providing visibility on service delivery and helping bridge the gap between management expectations and execution.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strategy</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support execution of CRES operational plans through structured tracking and reporting </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Contribute insights on operational performance to inform decision-making </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure alignment between on-ground delivery and management priorities</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Business</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support day-to-day CRES operations across facilities, vendors, and stakeholders </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Provide structured updates on performance and service delivery </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Assist in ensuring workplace environments meet expected standards (safety, quality, efficiency)</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Processes</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Monitor operational performance and identify service gaps </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Track actions, follow-ups, and closure of key activities </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Maintain reporting discipline and data accuracy </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Engage with teams to understand workflows and improve coordination</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">People & Talent</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Demonstrate strong willingness to learn and develop within the role </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Take ownership of assigned tasks and deliverables </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Apply feedback to continuously improve performance</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Risk Management</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support adherence to operational standards, including Health & Safety requirements </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Escalate issues or risks observed during monitoring activities </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Assist in maintaining a controlled and compliant operating environment</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Governance</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support governance through structured reporting and documentation </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure consistency in tracking and follow-up of actions </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Contribute to transparency in service delivery performance</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Regulatory & Business Conduct</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key stakeholders</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• External service providers (FM, security, maintenance vendors) </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Internal business units and office users </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• CRES management and project teams</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Other Responsibilities</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Embed Here for good and Group’s brand and values in CRES [UAE]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills and Experience</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Operational performance monitoring</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Stakeholder coordination</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Reporting and tracking</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Understanding of facilities operations</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Bachelor’s degree (preferred) in Real Estate, Facilities Management, Business, or related discipline</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Basic understanding of facilities/property operations is advantageous</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div></div>