Analyst, Service Operations (Delivery)
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You will work in Mondelēz International Digital Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented.
How you will contribute
Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Experience in your specific area of responsibility
- Experience in administration with a strong customer service orientation
- Computer literate with excellent skills in Microsoft Office, especially in Excel
- Experience working to deadlines with strong prioritization skills
- Meticulous attention to detail
More about this role
What you need to know about this position:
- European Geography
- EU VAT Laws and Payment Term Laws
- Handling Accounts Payable exceptions
- Handling query management
- Handling day to day fire fighting's
What extra ingredients you will bring:
- Operate from Mdlz business unit (BU) office, with language expertise to manage stakeholders for one of the biggest BU in Europe
- Build local proximity with suppliers in given BUs to streamline experience for all strategic suppliers and help procurement to negotiate better.
- Exceptional Accounts Payable Subject Matter Expertise
- In-depth transaction level SAP knowledge
- Handling Accounts Payable exceptions & query management
- Handling day to day fire fighting's from internal and external stake holders
- BPO Operations experience to work with service provider and to improve customer experience.
- Monitoring Service provider KPI, SLA & manage Accounts Payable processes within Industry / Mondelez compliance frame.
- Manage Payment Term law across European Countries as the European Union have decided to apply the Payment term law.
- European Geography knowledge with local VAT & Tax laws
- Drive continuous improvement with Service Provider for your respective cluster and Europe.
- Stakeholder management with Internal Procurement, Finance, Mdlz plants and Suppliers to build a strong work relationship.
- Knowledge cascading including training others and creating process documentation.
- Open to take any additional responsibilities, all types of Project management support for the respective cluster, BU and region.
- Excellent communication and interpersonal skills with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication.
- Engaging, inspiring, and influencing people.
- Analysing and synthesizing ideas to draw objective conclusions and to write concise reports.
Education / Certifications:
Commerce/Accounting graduate with relevant experience
Job specific requirements:
- Manage approx. 3.1 billion worth of payment with 300,000 Invoices in a Year
- Managing approx. 320 million worth of Exceptions with 60000 Invoices in a year
- Accounts Payable Subject Matter Expertise
- Stakeholder management skills with finance, procurement, and supplier’s
- Liaison between Mdlz stake holders and service provider
- Managing Controls, Compliance and Customer Experience for the respective cluster
Travel requirements:
As and when required to visit service provider's locations and Mdlz plant locations.


No Relocation support availableBusiness Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.