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Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC ***This position can be filled as an Analyst I, II or III depending on related experience.*** Job Summary/Purpose The analyst is responsible for analyzing and optimizing the sales and billing performance of the products and services. This role focuses on collecting and interpreting sales and billing data, identifying opportunities for process improvements, creates presentations and ensuring the products and services comply with all relevant regulations and industry standards. The analyst provides analytical support, assisting with sales and billing reporting, modeling and business case development, presentations, and controls, as well as highlighting key issues and identifying items that may impact profitability. Job Duties/Responsibilities Data Collection and Analysis: <ul type="disc"> <li>Gather and analyze data from various sources, such as accounting and finance, operational metrics, and regulatory reports.</li> <li>Employ strong analytical skills to manipulate large, unstructured datasets to support ad hoc analysis and various presentations.</li> <li>Identify trends, anomalies, and opportunities for operational improvements.</li> </ul> Process Optimization: <ul type="disc"> <li>Evaluate the efficiency and effectiveness of the sales and billing processes supporting the utility's products and services.</li> <li>Collaborate with cross-functional teams to identify and implement process improvements that enhance product performance, customer experience, and regulatory compliance.</li> <li>Provide recommendations on resource optimization to ensure efficient and cost-effective product delivery.</li> </ul> Regulatory Compliance Monitoring: <ul type="disc"> <li>Monitor the operational performance of the utility's products and services to ensure compliance with relevant regulations, industry standards, and internal policies.</li> <li>Identify and address any operational issues that may impact regulatory compliance.</li> </ul> Reporting and Dashboarding: <ul type="disc"> <li>Develop and maintains sales and billing performance dashboards and reports for the product management team and other stakeholders.</li> <li>Provide insights and recommendations based on the analysis of data.</li> </ul> Cross Functional Collaboration: <ul type="disc"> <li>Work closely with the product team, billing, marketing, sales, and operating company customer service teams to provide data-driven insights and support product-related initiatives.</li> <li>Communicate findings and recommendations and create presentations effectively to various stakeholders, including senior management.</li> </ul> Minimum Requirements Bachelor's Degree in technical or business-related field or equivalent work experience. Minimum experience required of the position: <ul> <li style="font-size:12.0pt">Analyst I: 0-2 years of relevant professional experience</li> <li style="font-size:12.0pt">Analyst II: 2-4 years of relevant professional experience </li> <li style="font-size:12.0pt">Analyst III: 4-6 years of relevant professional experience </li> </ul> Technical Skills: <ul style="margin-bottom:4.0px;margin-top:4.0px"> <li style="font-size:12.0pt">Strong data collection, analysis, and interpretation skills, with the ability to derive meaningful insights from complex datasets.</li> <li style="font-size:12.0pt">Proficiency in using data analysis tools and software, such as Excel, SQL, and Power BI.</li> </ul> Functional Knowledge: Excellent communication and presentation skills, with the ability to translate complex data into actionable insights. Requires conceptual knowledge of theories, practices and procedures within a discipline. Applies general knowledge of business developed through education or experience. Business Expertise:Experience with utility, specifically products or programs. Experience with or strong eagerness to learn/adopt Agile ways of working Leadership:Team-oriented and flexible with proven track record in collaborating with multiple stakeholders and driving results, especially via influence management Problem Solving:Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Intellectual curiosity and creativity Ability to simplify complex data and strategies, aligning departmental strategies with overarching organizational goals. Impact: Collaborative mindset and the ability to work effectively in a cross-functional team. Must be self-motivated, have high integrity and credibility and be able to work independently. Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams Interpersonal Skills: Exchanges straightforward information; asks questions and checks for understanding. Ability to communicate effectively in both digital and business settings. Attention to detail. Excellent interpersonal skills, strong verbal and written communication skills #LI-AH1Primary Location: Texas-Silsbee Louisiana : New Orleans || Mississippi : Madison || Texas : Silsbee || Texas : The Woodlands Job Function: Corporate FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 123524 Travel Percentage:Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click <a href="https://jobs.entergy.com/content/EEO/?locale=en_US">here </a>to view the EEO page, or see statements below. EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click <a href="mailto:humanr@entergy.com?subject=Accessibility" target="_blank" title="here">here</a> and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank" title="Equal Opportunity">Know Your Rights: Workplace Discrimination is Illegal</a> The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours. WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Analyst (Silsbee, Texas, United States)