Analyst

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Analyst, Supply Chain Logistics position oversees the third-party logistics (3PL) operations for MOBIS North America (MNA). The primary responsibilities of this role include 3PL operations and customer relations for the inland operations department.  2nd Shift Hours: Monday-Friday 4:00pm-1:00am EST. Compensation $50,000-$58,000/Year (Compensation study will be conducted upon selection of candidate) Responsibilities • Work directly with carriers to track and trace driver dispatch, in-time truck arrival at supplier location, and on-time truck departure from supplier location.• Monitor and follow up with dispatched trucks.• Handle correspondence between MNA team for all transportation related issues.• Ensure all shipment data is updated in Glovis Transportation Management System (GTMS)• Adhere to the Glovis emergency escalation protocol in the event of an emergency.• Manage all critical shipments through MNA group text & e-mail.• Appropriately escalate incident reports related to damage claims or delay issues.• Initiate claim process and follow through to resolution of the claim.• Support all MNA operation procedures for customer and carrier.• Follow up on pending issues. • During shipment running, verify all necessary charges in GTMS for AR & AP both• For extra charges, collect necessary evidences and get MNA written approval or proper communication evidence• Once completely finish each shipment activity, cross checking POD and process AR & AP verification process with GTMS in a timely matter• Coordinate BID process for extra load and regular carrier drop orders.• Collect carrier offer and make sheet in a timely manner.• Finalize BID and dispatch truck according to protocol.   Benefits of working at GLOVIS America Inc. Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short and Long Term Disability Paid Vacation, Holidays, and Sick leave Hospital and Critical Illness Insurance Wellness Program and Gym Reimbursement* 401(k) with Generous Matching Referral Bonuses* Auto Allowance* Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities* Discretionary Bonuses* Tuition Reimbursement* Education & Experience Required High School Diploma 0-2 years of experience Experience in Logistics, SCM, Transportation Preferred Bachelor's Degree 2-5 years of experience Experience in Logistics, SCM, Transportation Knowledge, Skills & Abilities Required Strong verbal and written communication skills Knowledge of general office practices and procedures, including filing systems, scheduling, and maintaining office supplies MS Office Skills Strong analytical and problem-solving skills Ability to review documents, forms, and correspondence for accuracy and consistency Ability to meet deadlines and assess priorities Knowledge of customer service protocols and best practices for effective communication with both internal and external clients Physical RequirementsAbility to sit and work at a computer for extended periodsOccasional lifting up to 10 lbsRepetitive hand use for typing and documentationOccasional standing, walking, and travel (up to 5%) Working ConditionsOffice-based role located in Belleville, MIStandard office environment with low noise levelsFrequent communication via phone, email, and internal systems Equal Employment Opportunity GLOVIS America is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, gender identity, age, disability, veteran status, or any other protected characteristic.