Applications Support Senior Analyst, Assistant Vice President

Join Citi's Data Solutions Production Management team as an Application Support Senior Analyst and take ownership of keeping business-critical applications stable, efficient, and effective for clients across the globe. In this role, you will serve as a key connector between end users, internal technology teams, and vendors — resolving issues, driving continuous improvement, and acting as a subject matter expert for senior stakeholders. Your work will directly influence the reliability and performance of systems that matter to Citi's daily operations and its clients. Responsibilities * Manage and maintain production applications and their operating environments, ensuring stability, quality, and functionality are consistently delivered against service level expectations. * Conduct start-of-day checks, continuous application monitoring, and coordinate regional handovers to ensure seamless operational coverage. * Assess the risk and impact of production issues, escalating promptly to business and technology management while adhering to agreed service level agreements. * Define scope and objectives for complex application enhancements and problem resolution, partnering with development and production support teams to prioritize bug fixes and tooling improvements. * Participate in end-to-end application releases — spanning development, testing, and deployment into production — and conduct post-implementation analysis to validate system design and functionality. * Identify risks, vulnerabilities, and security considerations within the technology environment, communicating impact clearly to relevant stakeholders. * Coach and advise junior analysts, contributing to team capability and knowledge-sharing across technology groups. * Lead and deliver support project initiatives focused on stability, efficiency, and effectiveness improvements that benefit both the team and the wider business. Required Qualifications & Skills * 5 to 8 years of experience in an application support role, with a demonstrated ability to manage and maintain business applications in a production environment. * Experience in cloud-native environment is required. * Working knowledge of SQL and MongoDB are preferred and will be considered added advantage. * Autosys / CONTROL-M or other schedulers will be of added advantage. * Practical experience installing, configuring, and supporting business applications across their operational lifecycle. * Ability to perform same-day risk reconciliations and maintain accurate technical support documentation. * Strong analytical skills with the ability to filter, prioritize, and act on complex information from multiple sources under time pressure. * Clear and effective written and verbal communication skills, including the ability to translate technical issues into plain language for non-technical stakeholders. * Experience using issue tracking and problem management tools to log, monitor, and report on incidents and resolutions. * Ability to plan and manage workload independently, adapting quickly to shifting priorities with a limited need for direct supervision. * Flexibility to work shifts between 7:00 AM and 6:00 PM, with availability to support weekend rotations as required by the business. Beneficial Skills & Qualifications * Experience with one or more programming languages, with a willingness to expand technical skills as the role and environment evolve. * Familiarity with application contingency planning and storage or archiving procedures within a financial services or enterprise environment. * Experience collaborating across cross-functional technology teams, including development, infrastructure, and vendor management. What We Offer At Citi, you will work within a high-performing, globally connected team where your contributions have a direct and measurable impact. This is an environment built on collaboration, technical rigour, and a shared commitment to delivering outcomes that matter — for clients, for colleagues, and for the business. * Genuine ownership and autonomy in a senior individual contributor role, with the opportunity to influence decisions and shape how support is delivered across the team. * Access to learning and development opportunities that support your continued technical and professional growth. * A platform to act as a subject matter expert, advising senior stakeholders and mentoring junior team members across a global organisation. * Competitive financial wellbeing and benefits package, with access to localized benefits in Singapore. Linux * 2 - 3 years of experience Database * Good SQL experience in any of the RDBMS. * Good Knowledge in Mongo DB. Scheduler * Autosys / CONTROL-M or other schedulers will be of added advantage. Programming Languages * UNIX shell scripting, Python will be of added advantage. Cloud Native Environment : * Working or having Exposure to Cloud Environments [ OpenShift / GCP / AWS ] Monitoring Tools : * Working experience of ITRS Active Console/ GCO / other monitoring tools \------------------------------------------------------ ## Job Family Group: Technology \------------------------------------------------------ ## Job Family: Applications Support \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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