AR Chargeback Analyst

Title: AR Chargeback Analyst

Salary Range: 55k-65k

What You’ll Be Responsible For:
The AR Chargeback Analyst is responsible for analyzing, disputing, and resolving customer chargebacks, deductions, and compliance violations from wholesale accounts. This role partners closely with Sales, Finance, and Operations to identify root causes, recover revenue, and improve operational processes that reduce future deductions.

• Review, validate, and process retailer chargebacks, deductions, and claims.
• Research discrepancies related to pricing, shortages, routing compliance, EDI transactions, freight, returns, and promotional allowances.
• Prepare and submit dispute documentation to recover invalid deductions.
• Monitor aging reports and ensure timely resolution of outstanding deductions.
• Analyze chargeback trends and identify recurring issues affecting profitability.
• Collaborate with internal departments to resolve root causes and improve compliance.
• Reconcile customer accounts and maintain accurate deduction records.
• Ensure compliance with retailer vendor guidelines and routing requirements.
• Generate reports on chargeback recovery, deduction trends, and key performance metrics.
• Support month-end close activities by reconciling outstanding deductions.
• Recommend process improvements to reduce future chargebacks and increase recovery rates.

Qualifications/Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, preferred.
• 2–5 years of experience in wholesale deductions, chargebacks, accounts receivable, or financial analysis.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Excel (PivotTables, VLOOKUP/XLOOKUP, formulas).
• Experience with ERP systems such as Microsoft Dynamics or NetSuite.
• Familiarity with EDI transactions (e.g., 810, 850, 855, 856, 820) is a plus.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Knowledge of retailer compliance programs and vendor chargeback policies.
• Understanding of accounts receivable and deduction management processes.
• Experience analyzing data and preparing reports.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively across departments.
• Experience with deduction management software or customer portals.

Benefits at Vince:

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, volunteer time, as well as company holidays
• Hybrid and flexible work options available for roles that can be done remotely
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Monthly data/phone stipend for eligible roles
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.