Assoc Analyst IT Onsite Support (Clearwater, MN, US, 55320)

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Discover a more connected career</b></H2> </div><div><p>The Associate Analyst IT Onsite Support is primarily responsible for supporting IT systems’ end-users by troubleshooting and repairing technical products while using technical expertise and the Company’s diagnostic tools. The Associate Analyst IT Onsite Support possesses in-depth knowledge of the Company‘s IT infrastructure so, when required or necessary, it is able to assist Enterprise-level IT teams to identify, support and resolve IT issues. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Connecting you to great benefits</b></H2> </div><div><ul> <li>Weekly Paychecks</li> <li>Paid Time Off, Parental Leave, and Holidays</li> <li>Insurance (including medical, prescription drug, dental, vision, disability, life insurance)</li> <li>401(k) w/ Company Match</li> <li>Stock Purchase Plan</li> <li>Education Reimbursement</li> <li>Legal Insurance</li> <li>Discounts on gym memberships,  pet insurance, and much more!</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll do</b></H2> </div><div><ul> <li>Serves as the primary point of contact for IT product end users for troubleshooting and repairing hardware and software issues. Provides friendly, courteous and quality support to all users; </li> <li>Possesses a high level of self-accountability to provide a timely resolution to technical issues; o Responds to incoming telephone calls, voicemails, web-submissions, emails, chats and face-to-face requests for assistance from users experiencing IT problems; </li> <li>Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems in an effort to minimize system downtime in a multi-user environment (i.e., client specific applications, printers, workstations, etc.); </li> <li>Makes business-driven decisions related to the allocation of computer-related hardware disbursements; o Accountable to maintaining accurate inventory of hardware assignments, regularly inventories them and decides upgrade reasonableness and timing; </li> <li>Ensures all hardware is distributed to all new users and collected from former users in a timely manner; </li> <li>Supports and assists other IT Onsite Support Staff as needed; </li> <li>Communicates technical information to both technical and non-technical users. Adapts communication style and presentation as appropriate for the given audience; </li> <li>Escalates unresolvable issues appropriately; </li> <li>Stays current with fundamental operations of relevant software, hardware and other equipment; </li> <li>Travels to branch locations as requested; </li> <li>All other duties as assigned. </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll need</b></H2> </div><div><ul> <li>Associates degree in an Information Technology-related field or 2 years of working experience in an Information Technology role or combination of education and work experience; </li> <li>Acute attention to detail </li> <li>Good, honest and respectful written and oral communication skills; </li> <li>Perceptive demeanor that can relate to individuals at all levels throughout the Company;</li> <li>Possess strong analytical and problem-solving abilities; </li> <li>Knowledge of and ability to troubleshoot problems/configure prominent business computer hardware, software applications and operating systems with a focus on quality including, but not limited to:</li> <li>Windows 7/10;</li> <li>Microsoft Office; </li> <li>Printer Support (TCP/IP Settings, SMTP, etc.); </li> <li>Installing network printers and troubleshoot printer connectivity problems; </li> <li>Knowledge of and ability to use Remote Session (e.g., LogMeIn Rescue, VNC, etc.); </li> <li>Android &amp; IOS mobile technologies; </li> <li>Mobile Device Management (e.g., Airwatch) </li> <li>Experience with Google Apps for business preferred. </li> <li>Ability to manage and protect highly confidential information; </li> <li>Strong organizational skills and time management; </li> <li>Possess a valid driver’s license and acceptable driving record. </li> </ul> <p><br><strong>Core Competencies: </strong></p> <p> </p> <ul> <li>Team work </li> <li>Tech Savvy </li> <li>Thorough, respectful and effective communication </li> <li>Detail oriented </li> <li>Analytical </li> <li>Self-motivated </li> <li>Dependable </li> <li>Organized </li> </ul> <p><br><strong>Work Environment/Physical Demands:</strong> </p> <p><br>The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <br>1) Frequent use of sight (specifically, close to perform computer work), hearing and voice 2) Regular light to moderate lifting (up to 30 lbs) <br>3) Frequently sit or stand for extended periods of time </p> <p>4) Occasionally walk, kneel, squat, bend and twist <br>5) Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects 6) Physically able to participate and facilitate in training sessions, presentations, and meetings </p></div></div></div><p><strong>The wage range for Assoc Analyst IT Onsite Support is $50,000.00</strong> <strong> - $57,000.00</strong><strong>.</strong></p> <p> </p> <p><strong>Why work with us</strong><br>Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.</p> <p> </p> <p><strong>Building stronger solutions together </strong><br>Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.   <br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</p>