Associate Director, COO Suitability, PVB HK SG (Singapore, SG)

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="text-decoration:underline;font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>COO – Investment Suitability &amp; Wealth Investment Sales Process  </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As part of the Chief Operating Office (COO) Team, the Suitability Framework Specialist will focus on the suitability framework and order taking on wealth investments, including providing advisory support to front office teams and leading relevant change initiatives within the Private Banking business. The role is designed to maintain a strong client focus while achieving efficient and effective processes that align with business objectives. This position will work closely with different stakeholders to support suitability and selling process.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Process Optimization: </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Serve as the Subject Matter Expert (SME) for designated wealth product and the suitability process, providing advisory support to front office on suitability assessments and selling processes and driving continuous improvement and optimization</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensures systematic problem solving where options are evaluated and decisions align with the values.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Change Delivery: </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Lead or support projects and initiatives to improve the client suitability assessment framework and to streamline the product selling process, making it more efficient and compliant with regulatory standards and customer needs</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Drive the launch and integration of change projects, ensuring they are embedded effectively and are in line with the business’s strategic objectives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Develop and implement comprehensive change implementation plans to ensure smooth transition and minimal disruption</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Engage stakeholder throughout the process to communicate changes effectively and gather feedback, ensuring all initiatives are executed on time and within scope</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure compliance with external regulatory requirements, internal control standards and group compliance policy in the locations</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Regulatory Reporting:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Perform regulatory reporting in accordance with applicable requirements, ensuring accuracy, completeness and timely submission in collaboration with Compliance and relevant stakeholders.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Stakeholder Collaboration: </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Act as a liaison between various cross-functional teams, facilitate open communication to gather requirements and address concerns.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Key contact point for Product Owners on new product launches and enhancement of product offerings   </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Coordinate with project teams to align efforts and maintain momentum.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Build strong relationships with business unit to ensure successful collaboration on process improvements.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Documentation &amp; Communication</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Maintain comprehensive and up-to-date documentation of defined processes to support transparency and governance.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure that documentation is easily accessible to relevant stakeholders and complies with internal and external regulatory standards.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Change engagement plan is delivered to a high standard, to support business rollout and embed through a clear communication and training programme.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Key stakeholders</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Private Banking Regional Head, COO, Business Planning Management, Banking Operations, Wealth Operations, Wealth Management, Compliance, Legal, Relationship Managers, Client Service Manager, 2nd line and 3rd line support functions (e.g. Ops Risk, Fraud Risk, ICS Risk, Conduct Risk, Group Internal Audit)</span></li> </ul> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Other Responsibilities</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Embed Here for good and Group’s brand and values in Hong Kong Private Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our Ideal Candidate</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">8+ years of experience in the banking industry ideally from Private Banking.   </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Sound HKMA/SFC/MAS regulatory knowledge in investment suitability &amp; selling process and understanding of the private banking business.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to adapt and act quickly to drive change by advocating innovative solutions </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal key stakeholders </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent written and verbal communication skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Project Management skills will be a plus </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Need to have proficiency in MS Excel, PowerPoint and Word . </span>    </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Role Specific Technical Competencies</b></H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage Conduct</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage Risk   </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage People   </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Products and Processes   </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strategy and Business Model (SIF)   </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Recruitment Assessments</b></H2> </div><div><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p> <p>Visit our careers website <a href="https://www.sc.com/en/global-careers/" rel="noopener" target="_blank">www.sc.com/careers</a></p></div></div></div>