Azure Systems Analysis Engineer, System Analysis & Engineering Enterprise AVD, Baptist Medical IT Data Center

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

Sr. Azure AVD Engineer, Systems Engineering, Hybrid, Baptist Medical Center Metro Square

 The Senior Azure Virtual Desktop (AVD) Engineer is responsible for the day-to-day engineering, support, maintenance, and optimization of Baptist Health’s enterprise AVD environment. This role provides advanced technical expertise across Microsoft Azure Virtual Desktop, Windows desktop infrastructure, Microsoft 365, Active Directory, Entra ID, Intune, IGEL, FSLogix, Imprivata, application delivery, and related Azure technologies to maintain a secure, reliable, and high-performing virtual desktop platform. Daily responsibilities include reviewing host-pool health, session density, disconnected sessions, capacity, logon behavior, profile performance, application availability, overnight alerts, maintenance activity, and individual session-host performance. The Senior AVD Engineer investigates escalated incidents, identifies whether issues are related to AVD, endpoint configuration, identity, networking, applications, profiles, or peripherals, and works with the appropriate technical teams to drive issues to resolution.

The Senior AVD Engineer also supports the full lifecycle of application and infrastructure changes entering the AVD environment. This includes building and validating DEV and PRD session hosts, deploying updated base images, configuring host pools and RemoteApps, supporting application-owner testing and UAT, preparing pilot deployments, validating production releases, and troubleshooting application and peripheral functionality such as Epic, Dragon, OBIX, Lab applications, Teladoc, PACS, scanners, microphones, audio, USB devices, and other clinical workflows. The engineer works closely with Enterprise Architecture, SRE, Field Engineering, Service Desk, Network, Security, Clinical Informatics, application owners, and vendors to ensure technical dependencies are understood and new solutions are supportable before broader deployment.

Serving as a senior technical resource, the Senior AVD Engineer independently resolves complex infrastructure and end-user computing issues while also supporting active deployments and enterprise initiatives. The engineer may assist Field Engineering during onsite deployments, validate user and application assignments, troubleshoot pilot devices, review image and configuration differences, support production cutovers, and determine whether identified issues are blocking or can be addressed through follow-up remediation. The role requires balancing immediate operational support with ongoing project work, application onboarding, platform upgrades, migrations, patching, capacity planning, and other changes occurring across the AVD environment. A key responsibility of the Senior AVD Engineer is improving the environment rather than repeatedly resolving the same issue. This includes identifying recurring support trends, developing standard images and configurations, improving automation for host builds, patching, reboots, and validation, optimizing session-host capacity and cost, documenting technical standards and runbooks, and reducing one-off workstation or application configurations. The engineer communicates technical risks, dependencies, defects, and next steps clearly while providing technical guidance to other engineers and support teams. The overall goal is to maintain a stable production environment while continuously making Baptist Health’s AVD platform more reliable, standardized, scalable, automated, cost-effective, and easier to support.

As the Sr. Azure AVD Engineer, you will be responsible for:

• Responsible for the planning and engineering of an organization's systems infrastructure and implementation and design of hardware and software.
• Monitors the performance of systems. Formulates and defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
•  Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary.
• Competent to work at the highest technical level of all phases of applications systems analysis activities. Requires working knowledge and experience in own job discipline.
• Works to broaden own capabilities by continuing to build knowledge of the organization, processes and customers. Performs a range of assignments using guidelines or policies.
• Analyzes and solves straightforward problems as they occur but typically requires guidance on complex or unusual problems.
• Receives a moderate level of guidance and direction from more experienced team members.
• Certification Note: Must obtain both certifications within 6 months of hire.

Experience with the following:

• Review host pools, session hosts, user sessions, capacity, performance, alerts, patching, profiles, and platform availability to ensure the AVD environment remains stable and operational.

• Investigate and resolve escalated issues involving AVD sessions, FSLogix profiles, authentication, application access, IGEL endpoints, peripherals, performance, and connectivity while coordinating with other technical teams when needed.
• Build and maintain session hosts, images, RemoteApps, application groups, and configurations across DEV and PRD. Support technical validation, UAT, pilots, and production deployments for new applications and workflows.
• Partner with application owners, Field Engineering, EA, and clinical teams to validate applications and peripherals such as Epic, Dragon, scanners, microphones, PACS, OBIX, and other clinical workflows within AVD.

• Standardize and Improve the Environment
  Identify recurring issues and opportunities for automation, develop technical standards and runbooks, improve deployment and maintenance processes, optimize capacity and cost, and provide technical guidance to support teams and other engineers.
• Microsoft 365, Active Directory, Entra ID, Intune, IGEL, Logix, Imprivata Epic, Dragon, OBIX, Lab applications, Teladoc, PACS, scanners, microphones, audio, USB devices, and other clinical workflows, Workday
• Strong experience with field support and advance help desk functions Stong knowledge of advanced AVD environment

Education Required

• Associates

Degree Preferred

• Bachelor's degree.

Certifications

• Microsoft Azure Administrator AZ-104 – Microsoft
• O365 Endpoint Administrator (MD-102) - Microsoft

Primary Location: