Bilingual Data Administrator

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations, when necessary, based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

Under the supervision of the Clinical Supervisor, the Office/Data Administrator will primarily support the Full Service Partnership program by providing front office, administrative support, managing data, handling program claims, and performing other tasks as assigned. The Office/Data Administrator will work closely with the team and Leadership to optimize program workflows and enhance overall efficiency. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. 

This position is covered under the  SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

• January 2027: 3% base pay increase

Future increases will be subject to the terms of the collective bargaining agreement. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

Administrative Duties:

• Collaborate with program and department leaders to learn systems currently in place and to ensure consistency across programs.
• Clerical support such as data entry, filing, and record keeping. 
• Compiling, interpreting data, and preparing reports. 
• Assistance with software, hardware, and technical issues. 
• Managing phone calls, emails, and correspondence. 
• Financial support with handling invoices, expenses, and budgeting. 
• Responding to inquiries and resolving issues. 
• Assistance with special projects, initiatives, and tasks needed. 
• Attend program meetings, as requested by the Clinical Supervisor
• Welcoming clients and community partners with professionalism and friendliness.
• Handling incoming calls and routing them properly.
• Scheduling and confirming appointments or meetings.
• Handling mail and deliveries. 
• Performing data entry and updating records.
• Assisting with filing, photocopying, and faxing.
• Ensuring the office and reception area is clean and presentable.
• Stocking office supplies and brochures as needed.
• Maintain accurate documentation of data systems and processes.   
• Ensure data procedures, quality, integrity, and security.
• Perform data analysis and reporting requirements. 
• Identify, track, and interpret data trends.
• Troubleshoot data problems and resolve issues. 
• Integrate data from various sources and systems.
• Responsible for program billing and claim management.  
• Ensure data compliance with regulations and standards. 
• Apply best practices and techniques to improve data administration 

Other 

• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for the responsible function areas.
• Leads and collaborates on projects supporting Agency objectives.

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity 
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning 

INCLUSION, RESPECT, AND COLLABORATION:

• Use cultural humility and cultural responsiveness to connect with people of different philosophies, backgrounds, cultures and life experiences practicing boundaries. 
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork and collaboration ensuring positive outcomes for the organization as it relates to the DEI function internally and externally. 
• Utilize communication skills to listen and respond effectively with empathy while practicing a proactive, collaborative approach to make innovative change while remaining sensitive to the organization's culture and place in the community.