Wait, What Do You Do?

<div class="content-intro"><div>Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.</div> <div> </div> <div><strong>Our vision:  </strong>A world where everyone is free to focus on their most purposeful work, together. </div> <div> </div></div><h3>About the Role</h3> <p>As a Billing & Collections Specialist at Wrike, you will ensure accurate, timely billing and effective collections for our global customer base. By managing invoices, payments, and contract-related processes, you’ll directly support revenue integrity and a seamless customer experience, contributing to Wrike’s financial health and operational excellence.</p> <h3>Your Impact</h3> <ul> <li>Support US working hours (6:30pm IST to 3:30am IST) to partner with our global teams and customers.</li> <li>Collect outstanding invoices by contacting customers via email and phone, ensuring timely payments.</li> <li>Allocate incoming funds to the correct invoices and customer accounts.</li> <li>Review, validate, and process customer contracts in CPQ/Salesforce (SFDC).</li> <li>Ensure customers are provisioned according to signed contracts and that all contractual obligations are fulfilled.</li> <li>Create, verify, and send invoices in line with internal rules, regulations, and customer requirements.</li> <li>Provide operational and process support to Sales, Renewals, Legal, Customer Support, Customer Success, and other internal teams.</li> <li>Help structure deals and contracts to find optimal solutions for Sales while complying with company guidelines and system rules.</li> <li>Validate or escalate exceptions and customization requests as needed.</li> <li>Work daily in SFDC, CPQ, NetSuite, Wrike, and Zendesk to manage billing and customer requests.</li> <li>Troubleshoot system limitations and/or issues related to billing and contracts.</li> <li>Respond to customer queries, including cancellation requests and vendor form completion.</li> <li>Provide coverage and support to other members of the billing team when required.</li> <li>Perform other ad-hoc duties as assigned to support the broader Finance and Operations functions.</li> </ul> <h3>Your Qualifications</h3> <ul> <li>Bachelor’s degree in Business, Finance, Accounting, or a related field.</li> <li>3+ years of relevant experience in billing, collections, order management, or a similar role.</li> <li>Fluent in verbal and written English.</li> <li>Strong computational skills (addition, subtraction, multiplication, division, percentages, proration calculations, etc.).</li> <li>Strong organizational skills and self-motivation, with the ability to work both independently and as part of a team.</li> <li>High attention to detail while maintaining an understanding of the bigger picture.</li> <li>Strong problem-solving skills, with the ability to find creative solutions while adhering to company policies and guidelines.</li> <li>Ability to work cross-functionally with Finance, Legal, Sales, and Customer Support teams.</li> <li>Good understanding of basic legal contract structure and revenue recognition concepts is a plus.</li> </ul> <h3>Standout Qualities</h3> <ul> <li>Experience working in a SaaS or subscription-based business environment.</li> <li>Prior exposure to US-based customers, billing practices, or time zones.</li> <li>Demonstrated ability to handle complex billing scenarios and exceptions.</li> <li>Comfort working in a fast-paced, high-growth environment with evolving processes.</li> <li>Strong customer-centric mindset, with the ability to communicate clearly and professionally in challenging situations.</li> <li>Proactive approach to identifying process improvements and system enhancements.</li> </ul> <h3>Team Dynamics</h3> <p>You will be part of the Billing team within Wrike’s Finance organization, reporting to a Billing/Order Management Manager or Team Lead. You’ll collaborate closely with colleagues across Finance, Sales, Renewals, Legal, Customer Support, and Customer Success. The team culture is collaborative, supportive, and detail-oriented, with a strong focus on accuracy, accountability, and continuous improvement.</p> <h3>Our Work Style</h3> <p>You’ll work in a dynamic, global environment that supports remote collaboration and cross-</p> <p>functional partnership. The role requires alignment with US working hours to support our customer and internal stakeholder base. You’ll use industry-standard tools and systems, including:</p> <ul> <li>NetSuite/Oracle (ERP)</li> <li>Salesforce & Salesforce CPQ</li> <li>Wrike (work management and collaboration)</li> <li>Zendesk (ticketing and customer requests)</li> <li>Microsoft Suite (Word & Excel)</li> </ul> <p>What sets this role apart is the opportunity to work at the intersection of Finance, Sales, and Operations in a leading collaborative work management company, gaining exposure to end-to-end quote-to-cash processes in a modern SaaS environment.</p> <h3>Why Join Wrike?</h3> <ul> <li>18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))</li> <li>Sick Leave Compensation (5 Paid Uncertified Sick Days)</li> <li>Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.</li> <li>Parental Leave: 26 Weeks Maternity / 4 Week Paternity </li> <li>2 Volunteer Days</li> <li>Group Medical Insurance (Employees + Dependents)</li> <li>Term Life Insurance (Rs 50,00,000)</li> <li>Personal Accident Insurance (Rs 50,00,000)</li> <li>Monthly Broadband / Internet Reimbursement (INR 1500)</li> <li>Night shift allowance</li> <li><strong>This position is available remote in Bangalore only </strong></li> </ul> <h3>What’s Next?</h3> <ul> <li>Recruiter Screening: 30 mins</li> <li>Department Interview: 45 mins</li> <li>Additional Interview: 45 mins</li> <li>Meet & Greet: 60 mins</li> </ul> <p class="p1">Your recruitment buddy will be <a class="c-link" href="https://www.linkedin.com/in/nandini-singh-876526141/" target="_blank" data-stringify-link="https://www.linkedin.com/in/nandini-singh-876526141/" data-sk="tooltip_parent">Nandini Singh</a>, Sourcing Recruiter. </p> <p class="p1">#LI-NS2</p><div class="content-conclusion"><h3><strong>Who Is Wrike and Our Culture</strong></h3> <div>We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.</div> <div> </div> <div> <div><strong>Hybrid work mode</strong></div> <div><br> <div><strong>Wrike offers a flexible work model designed to support collaboration, connection, and high-impact teamwork.</strong> For employees based near our office hubs in <strong>Prague, Nicosia, Bangalore, and Rennes</strong>, we follow a <strong>hybrid approach</strong> with <strong>2–3 days in the office each week</strong>. In the <strong>US, Costa Rica, Japan, Australia, Ireland, and Estonia</strong>, we offer a <strong>remote work model.</strong></div> <div>This approach helps us foster a strong collaborative culture, solve problems quickly, and work together to deliver meaningful business results.</div> </div> </div> <h4><strong>Our persona </strong></h4> <div><strong>💡  Smart:</strong> We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.</div> <div><strong>💚  Dedicated: </strong>We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!</div> <div><strong>🤗  Approachable:</strong> We're friendly, easy to get along with, considerate, and helpful. </div> <h4><strong>Our culture and Values </strong></h4> <p><strong>🤩 Customer-Focused</strong></p> <p><strong>We care about our customers. </strong>We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.</p> <p><strong>🤝 Collaborative</strong></p> <p><strong>We work as one and win together, </strong>each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.</p> <p><strong>🎨 Creative</strong></p> <p><strong>We strive to succeed through continuous innovation. </strong>It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. </p> <p><strong>💪 Committed</strong></p> <p><strong>We believe in ownership at all levels of the organization, </strong>by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.</p> <div> </div> <div> <div>Check out our <a href="https://www.linkedin.com/company/wrike/life/3fd588bf-73e8-47be-9b0a-1933d404ea88/" target="_blank">LinkedIn Life Page</a>, <a href="https://www.wrike.com/wrike-company-culture/">Company culture page</a>, <a href="https://www.instagram.com/wriketeam" target="_blank">Instagram</a>, <a href="https://www.wrike.com/wrike-engineering/" target="_blank">Wrike Engineering Team</a>, <a href="https://medium.com/wriketechclub" target="_blank">Medium</a>, <a href="https://www.meetup.com/WrikeTechClub/?_cookie-check=wtgfN9ARYGPSGd3e" target="_blank">Meetup.com</a>, <a href="https://www.youtube.com/c/wriketechclub" target="_blank">Youtube</a> for a feel for what life is like at Wrike. </div> </div> <p><a href="https://www.glassdoor.com/Overview/Working-at-Wrike-EI_IE420969.11,16.htm"><img style="max-width: 100%;" src="https://www.glassdoor.com/pc-app/static/img/partnerCenter/badges/eng_CHECK_US_273x90.png" alt="Check us out on Glassdoor."></a></p></div>