Billing & Revenue Assurance Analyst

Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice.

Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.

Wildanet, building careers from the Southwest to anywhere.

Job Title: Billing & Revenue Assurance Analyst 

Benefits: Company Pension/ Employee Assistance Programme for you and your family/ Eyecare Vouchers/ Flexible Working / Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed)/Access to generous discounts hub Wildanet Rewards & Recognition Hub

Location: Liskeard Office - Hybrid

Salary: £26,227.50 - £27,500 per annum 

Role Purpose:  The Billing & Revenue Assurance Analyst is a critical member of the finance function, you will play a key role in ensuring that Wildanet provides a smooth billing process to all customers, ensuring data accuracy when setting up billing elements which reduces the need to contact Wildanet Customer service team for further help and support with billing related enquires. 

Main Responsibilities: The Billing & Revenue Assurance Analyst is a critical member of the finance function, you will play a key role in ensuring that Wildanet provides a smooth billing process to all customers, ensuring data accuracy when setting up billing elements which reduces the need to contact Wildanet Customer service team for further help and support with billing related enquires.

Key Activities: 

This list is not exhaustive and will be reviewed regularly with the employee and their line manager.

• Manage billing processes including the creation and maintenance of customer Repeat Order cards, issuing credit notes, and generating pro-rata and standard invoices.

• Ensure billing accuracy by maintaining up-to-date and precise records across all relevant systems.
• Identify and own system or process improvements within our financial and billing platforms, working with internal teams to implement changes that enhance efficiency and customer experience.
• Proactively resolve issues by investigating discrepancies and taking ownership of customer concerns through to resolution.
• Support continuous improvement by spotting trends in customer feedback and billing issues, and suggesting enhancements to tools, workflows, or policies.
• Meet performance targets related to productivity, service levels.
• Checking and responding to email enquires. 
• Preparation of spreadsheets, reports and correspondence as required. 
• Ensuring all tasks are completed in accordance with Wildanet’s Finance Policy. 
• Any other ad-hoc duties as required. 

• Assisting with credit control 

• Collaborate cross-functionally with finance, customer service, and technical teams to ensure smooth and accurate billing operations.
  

Essential Person Specification

Knowledge:

• Familiar with the technology used within a finance department, Business Central / SAP, Microsoft Outlook, Excel and Word.

Skills/Attributes:

• Effective verbal and written communication.
• Detail-oriented, organized, and work to deadlines.
• Ability to adapt to changing tasks.
• Able to work independently as well as in a collaborative environment.
• Positive and open approach to work and challenges.
• Ability to demonstrate a high level of personal integrity.
• Analytical, methodical and numerical.
• High proficiency in Microsoft and other relevant business tools & systems, to generate insight, reports and presentations for team members, peers and senior management.
• Self-motivated, ambitious, proactive and possessing a strong entrepreneurial spirit, adaptable to business growth fluctuations and able to work independently.
• Thrives in a fast-paced environment and work well under time pressure.
• Excellent attention to detail and the ability to multi-task.

Experience:

• Experience of data input, working to high levels of accuracy and achieving deadlines.
• 3+ years of working experience in a finance related role, preferably credit control and billing.
  
  
  

Qualifications:

• 5 or more 4 – 9 (A*-C) GCSE grades. 
  

Circumstances:

• Will be required to work to tight deadlines, and require rapid adoption of new learning.  
• Usual working hours will be 37.5 hours per week between 9am-5pm Monday to Friday.    
• Hybrid working is available.