Billing Specialist

Role Overview:

This role involves managing client accounts and ensuring timely payment of claims by analyzing outstanding fees, prioritizing accounts, and taking appropriate action. It requires preparing detailed reports, resolving payment issues, and maintaining professional communication with clients, insurers, and hospitals. Strong attention to detail, organization, teamwork, and excellent verbal and written communication skills are essential.

Duties & Responsibilities:

• Analysis of client accounts, deciding on and undertaking the appropriate action to get claims paid in a timely manner
• Monthly analysis of clients’ payments and prioritisation of clients to be reviewed
• Working with the team to achieve quarterly targets set
• Providing detailed reports to clients which illustrate the status of their outstanding fees, include analysis of problems causing delays in payment and identify steps taken/to be taken to resolve such issues (when required - not a weekly thing)
• Responding to client requests and queries in a professional and timely manner. Taking calls from clients/their secretaries to discuss concerns/provide updates in relation to outstanding fees or low payments.
• Arranging a meeting with them if necessary.
• Building relationships with key personnel in hospitals and insurance companies to confirm payment status or verify claim details 
• Identifying and accurately sending accounts directly to Insurers (Code 2)
• Contacting clients/secretaries to seek further instruction
• Making maximum use of the available facilities on the in-house system.
  

Requirements and Skills:

• High degree of attention to detail; must be able to take responsibility for ensuring all work is correct
• Flexible approach to working hours
• Excellent communication skills both written and verbal
  
• Ability to work in a high-pressure environment while ensuring all the tasks are done in a timely manner
• Regular expansion of knowledge re: Irish healthcare system - ability to adjust to constantly changing insurer requirements keeping in mind client & hospital specific rules already in place
• Ability to work in a team environment, understanding the value of internal communication and common effort required to complete all daily tasks
• Ability to work independently on tasks as assigned by Supervisor/Manager

Additional Information:

• This role is a hybrid role, open to all office locations
• This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
  
• Role commences immediately