Business Analyst

Job Purpose

The Finance Business Analyst serves as a critical link between the Finance Function and Enterprise Technology Team, translating complex business problems, processes and data into clear, actionable deliverables and insights. This role drives informed decision-making by developing robust financial models, supporting strategic planning, and improving financial processes across the organisation. The post-holder will work closely with senior stakeholders to support Root Cause Analysis, Requirements Gathering, Process Documentation, Defining Problems, Gathering Data and Providing Solution Options and Solution Acceptance ensuring the organisation has the robust and efficient financial processes and intelligence it needs to achieve its strategic objectives.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Overview

Key Responsibilities

• Gather, identify and document business requirements and processes, facilitating clear communication between business stakeholders and technical teams to ensure a shared understanding of requirements and expectations.
• Collaborate with stakeholders to define project scope, objectives and deliverables.
• Conduct detailed analysis of current business processes and workflows to identify inefficiencies and propose streamlined solutions.
• Create use cases, As-Is & To-Be process diagrams and other documentation to support requirements.
• Perform GAP analysis to identify differences between current and desired states.
• Work in close collaboration with project and technical teams to ensure requirements are understood, managed and delivered effectively.
• Obtain a thorough understanding of relevant business areas, products and services to recommend appropriate solutions.
• Analyse root causes of organisational issues and suggest appropriate resolutions.
• Build trusted relationships with management, SMEs, business sponsors and third parties at different levels within the organisation.
• Assist with Functional and User Acceptance Testing, governance processes and sign-off.
• Provide the link between the customer, solution teams and any third parties regarding software functionality throughout the development lifecycle.
• Day-to-day management of change requests in relation to project and BAU plans to ensure agreed deadlines are met.
• Manage the RAID log, ensuring risks, assumptions, issues and dependencies are tracked and escalated appropriately.
• Gain and maintain a detailed understanding of the business data model, workflow processes and architecture across key applications.
• Assist in the preparation of business cases, solution designs, system acceptance tests and support handover documentation.

Skills & Experience

• Minimum 5-7 years of proven experience as a Business Analyst, with demonstrable track record delivering medium to large Finance Transformation Projects.
• In-depth knowledge of requirements documentation techniques, process flow modelling, and business use case development.
• Proven experience gathering, analysing and documenting complex business requirements and processes across Finance functions.
• Strong understanding of software development methodologies including Waterfall and Agile, with ability to adapt BA approach to delivery model.

Finance Domain Expertise:

• Detailed working knowledge of Finance processes including Order-to-Cash, Procure-to-Pay, Record-to-Report, financial planning, and month-end close.
• Experience working with Finance stakeholders including Finance Directors, Controllers, Accountants, and Finance Operations teams.

Technical Skills:

• Advanced proficiency in Microsoft Office Suite including Excel (Power Query development), Word, PowerPoint.
• Expert-level process documentation using Microsoft Visio or equivalent process modelling tools (BPMN).
• Experience creating reports and dashboards using multiple data sources and visualization tools.
• Strong data analysis capabilities with ability to manipulate and analyse complex datasets.
• Desirable: Experience with NetSuite, Oracle EPM, GreatPlains or similar enterprise Finance systems.

Professional Certifications:

• Relevant professional Business Analysis certification required: CBAP (Certified Business Analysis Professional) or actively working toward CBAP with minimum ECBA (Entry Certificate in Business Analysis), or BCS Foundation Certificate in Business Analysis or higher.
• Commitment to ongoing professional development and staying current with BA best practices.

Stakeholder Management & Communication:

• Exceptional communication skills (written and verbal in English) with ability to articulate complex concepts clearly to diverse audiences.
• Strong influencing skills with ability to work collaboratively with stakeholders to determine acceptable solutions.
• Proven ability to challenge constructively and negotiate trade-offs between competing requirements.
• Experience facilitating workshops, requirements elicitation sessions, and stakeholder alignment meetings.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.