Business Analyst, Cards & Unsecured Lending, CBG

Responsibility

• Assist to manage digital delivery projects and system enhancements in relation to card and unsecured loan products
• Act as a business analyst and delivery coordinator, understand business and technical requirements, support in the journey and process mapping with different stakeholders, work with Technology teams to achieve the best-fit solution
• Work closely & collaboratively with business, operation, Technology units and system vendors to ensure projects are rolled out smoothly, ensuring the end-to-end process flow with full operations support.
• Review User Stories, Functional Specifications Document (FSD) or narratives to ensure that specifications are designed in accordance to business requirements
• Manage and conduct UAT in projects or system enhancements, ensuring system behavior conforms to the solution design
• Support pre and post implementation tasks including user training to touch-points, user stories preparation, testing, production launch, timely and smooth production problem investigation, post implementation review and escalation.
• Prepare project documentation (e.g. User Story, Test plan/case document) according to project governance
• Support system rollout/cutover and perform live verification
• Support production incident investigation and resolve the issue within the SLA

Requirement

• University Degree in related discipline minimum 2 years of experience in project execution, preferably in Consumer Banking, and in area of Credit Card / or Unsecured Loans / or digital project delivery
• Preferable with knowledge of agile methodology and project management life cycle, systems, rules and regulations related to Card & Loan business
• Strong interpersonal and communication skills with a positive working attitude and an avid team player
• Strong analytical and problem-solving skills
• Able to work under dynamic environment while maintaining accuracy and commitment
• Keep abreast of latest technology, especially on digital payment
• Work independently and able to handle multiple projects with the ability to take on different types of roles and activities at the same time

Location:

One Island East

Job:

Technology

Schedule:

Regular

Employee Status:

Full time