Business Analyst (Fitness Operations)

<h2 class="vacancy-row__title">Company Background</h2> <p></p> <p class="isSelectedEnd">Our client is a fast-growing high-value, low-price fitness operator focused on making fitness more accessible, inclusive, and engaging. Founded in 2014 and headquartered in Greenwood Village, Colorado, the company operates 70+ locations across the U.S. and continues to expand. Its HVLP 3.0 model follows a “mall of fitness” approach, offering members a wide range of fitness, wellness, and recovery options in one place. Recognized as a Great Place to Work for four consecutive years, our client continues to invest in growth, innovation, and operational excellence.</p> <h2 class="vacancy-row__title">Project Description</h2> <p>Our company has been engaged to lead a structured discovery exercise for a new Member Management System. The project is focused on assessing the existing platform, understanding operational needs, and defining a practical MVP scope for the future solution, ensuring the final recommendation is grounded in real business operations.</p> <h2 class="vacancy-row__title">Technologies</h2> <ul class="badges"> <li>Claude AI</li> <li>AWS</li> <li>React</li> </ul> <h2 class="vacancy-row__title">What You'll Do</h2> <ul> <li>Conduct structured stakeholder interviews with client stakeholders, operations staff, club managers, power users, and subject matter experts to understand current workflows, needs, and pain points;</li> <li>Coordinate with field research activities to capture on-the-ground club operations, user workflows, and process gaps;</li> <li>Analyze existing system functionality and document a module-by-module feature inventory, including MVP, post-MVP, removable, and off-the-shelf functionality;</li> <li>Document business rules, workflows, and operational requirements across key business areas, including members, scheduling, billing and subscriptions, personal training, check-in and access control, POS, KidCare, and corporate operations;</li> <li>Facilitate MVP scoping discussions, define in-scope and out-of-scope functionality, and help prevent scope creep;</li> <li>Map feature dependencies and support definition of the minimum viable feature set for pilot locations;</li> <li>Provide business analysis inputs for roadmap planning, operational cost assessment, ROI modeling, delivery approach, and final assessment documentation;</li> <li>Participate in regular business-facing meetings and ensure clear communication between stakeholders and delivery teams;</li> </ul> <h2 class="vacancy-row__title">Job Requirements</h2> <ul> <li>5+ years of experience as a Business Analyst;</li> <li>Experience conducting stakeholder interviews and translating operational workflows into structured business documentation;</li> <li>Strong ability to document business rules, workflows, requirements, scope decisions, and feature dependencies;</li> <li>Experience evaluating software platforms and classifying features by priority, such as MVP, post-MVP, remove, or off-the-shelf;</li> <li>Strong workshop facilitation skills, with the ability to drive scoping discussions and support business decision-making;</li> <li>Experience supporting roadmap planning, MVP definition, and business / financial modeling inputs;</li> <li>Comfortable working with GitHub and Markdown-based documentation;</li> <li>Strong communication and presentation skills, with the ability to work directly with business stakeholders and clearly present findings;</li> <li>Familiarity with subscription-based membership businesses, fitness operations, or multi-location operations is a plus;</li> <li>English level: B2 or higher;</li> </ul> <h2 class="vacancy-row__title">What Do We Offer</h2> <p>The global benefits package includes:</p> <ul> <li>Technical and non-technical training for professional and personal growth;</li> <li>Internal conferences and meetups to learn from industry experts;</li> <li>Support and mentorship from an experienced employee to help you professional grow and development;</li> <li>Health insurance;</li> <li>Sports activities to promote a healthy lifestyle;</li> <li>Flexible work options, including remote and hybrid opportunities;</li> <li>Referral program for bringing in new talent;</li> <li>Work anniversary program and additional vacation days.</li> </ul>