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<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• The Business Analyst plays a critical role in supporting the delivery of large-scale transformation initiatives across the OTCR domain. Acting as part of the OTCR Operational Excellence & Risk Delivery function, the role is responsible for translating business needs into structured requirements, supporting solution design, and ensuring alignment across business, risk, and technology stakeholders.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• The role supports the end-to-end delivery lifecycle, from requirements definition through to implementation, training, communication, and embedding into Business As Usual (BAU), ensuring that transformation outcomes are delivered in line with regulatory expectations and sustainably adopted across the Bank.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Business Analysis & Requirements Management</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Elicit, analyse, and document business, functional, and data requirements across OTCR transformation initiatives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Translate complex regulatory and risk requirements into clear, structured requirements and user stories.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Develop high-quality artefacts including user stories, process flows, and data mappings.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure requirements are traceable, prioritised, and aligned to programme objectives and regulatory commitments.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Process Analysis & Target State Design</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Analyse current-state processes (e.g. risk events, issues, controls) to identify gaps, inefficiencies, and inconsistencies.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support the design of target-state processes aligned to OTCR frameworks and transformation objectives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Develop process maps, operating models, and control considerations to support standardisation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure consistency across processes, particularly for risk taxonomy, trigger events, and GRAM-related workflows.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Stakeholder Engagement & Facilitation</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Engage stakeholders across first, second, and third lines of defence to gather requirements and validate solutions.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Facilitate workshops, walkthroughs, and working sessions to drive alignment and decision-making.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Act as the bridge between business, technology, and delivery teams to ensure clarity of requirements and solutions.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Manage stakeholder expectations and ensure clear, structured communication throughout the delivery lifecycle.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Solution Design & Delivery Support</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Work closely with technology teams to translate business requirements into system and data solutions (e.g. M7, RDM).</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support design reviews to ensure solutions are aligned to business needs, regulatory expectations, and data standards.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support data mapping, taxonomy alignment, and configuration validation during implementation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure solutions are practical, scalable, and aligned to OTCR governance frameworks.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Testing, Validation & Traceability</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Define test scenarios, test cases, and acceptance criteria aligned to business requirements.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support User Acceptance Testing (UAT), including coordination, execution, and defect management.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure end-to-end traceability from requirements through to testing and implementation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Validate that delivered solutions meet business needs and are fit for purpose.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">End-to-End Delivery & Implementation Support</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support the full delivery lifecycle from requirements through to implementation, rollout, and post-go-live stabilisation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Work closely with Programme Director/Managers and delivery teams to track progress, dependencies, and readiness.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support implementation planning, including sequencing, cutover activities, and deployment readiness.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Coordinate across stakeholders to ensure smooth rollout of changes across regions and business units.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Identify and resolve implementation issues, ensuring timely escalation and mitigation.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Change Adoption, Training & Communication</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Develop and support training materials, user guides, and process documentation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Partner with stakeholders to plan and execute communication aligned to implementation milestones.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support training sessions, walkthroughs, and user clinics to drive understanding and adoption.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Gather user feedback post-implementation and support continuous improvement.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure changes are effectively embedded into BAU processes with clear ownership and accountability.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Data Analysis & Reporting</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Analyse risk records (i.e. issues and actions, events, controls data) to support decision-making and implementation activities.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support data extraction, mapping, and reconciliation across systems (e.g. M7, RDM).</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Define reporting requirements and support development of dashboards and management reporting.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure data integrity, consistency, and alignment to the target data model.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strategy</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support execution of OTCR transformation strategy by translating strategic priorities into actionable requirements and solutions.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Contribute to the operationalisation of enterprise-wide risk, regulatory, and transformation initiatives.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Business</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Partner with stakeholders across Businesses, Functions, and Regions to support delivery of OTCR initiatives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure solutions deliver sustainable business value while meeting regulatory, risk, and operational objectives.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Processes</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Design and continuously improve business analysis, requirements management, and process standardisation practices.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Embed consistent approaches aligned to Group frameworks and delivery standards.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">People & Talent</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Contribute to a high-performing delivery culture through collaboration, accountability, and continuous improvement.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Share knowledge and best practices across the programme and BA community.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Work effectively across global, cross-functional teams.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Risk Management</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Identify, assess, and support mitigation of delivery, operational, and regulatory risks.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure requirements and solutions align with OTCR risk frameworks and Lines of Defence model.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Governance</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure requirements, decisions, and changes are clearly documented and traceable.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support governance forums with structured updates, documentation, and issue tracking.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Maintain audit readiness and evidence traceability across deliverables.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Regulatory & Business Conduct</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Demonstrating leadership ability to ensure that the team achieves the outcomes set out in the Bank's Conduct Risk framework.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Providing ongoing reporting of risk exposure into governance meetings and to key stakeholders and escalating any blockages to progress to ensure Group MT, Risk & CFCC, and OTCR Scorecard objectives are met.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key stakeholders</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Head of OTCR, Operational Excellence & Risk Delivery</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Programme Managers and Delivery Leads</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• OTCR / CFCR Risk SMEs</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Client Segments across WRB, CIB, Ventures and Global Functions across T&O</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Technology, Data, and Architecture teams</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Group Internal Audit (GIA)</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Business and Functional stakeholders across regions</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Other Responsibilities</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Embed Here for good and Group’s brand and values/Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills and Experience</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• OTCR Risk Management expertise</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Business analysis & requirements management</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Stakeholder engagement & facilitation</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Regulatory and compliance knowledge</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Manage vendors</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Written and verbal communications</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Process Modelling & Design</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Bachelor’s degree in Business, Finance, Information Technology, or related field</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Relevant certifications (e.g. CBAP, Agile, Scrum) advantageous</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Experience in financial services, risk, or regulatory transformation preferred</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div></div>

Business Analyst, OTCR, Operational Excellence & Risk Delivery (Kuala Lumpur, MY)