Business Analyst

<p><strong>Business Analyst – Target Operating Model (TOM)</strong></p> <p><strong>Location:</strong> London (Hybrid) | <strong>Practice Area:</strong> Business Consulting | <strong>Type:</strong> Permanent</p> <p><strong>Design future-ready operating models that enable sustainable transformation across Banking &amp; Payments or Insurance.</strong></p> <p><strong>The Role</strong></p> <p>Capco is looking for a Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role focuses on supporting clients across Banking &amp; Payments or Insurance, helping them transform their operating models to respond to evolving customer expectations, regulatory requirements, digital innovation and operational efficiency objectives.</p> <p>You will work with clients to assess current-state operating models, define future-state designs and support the transition required to deliver sustainable business outcomes. Working within a consulting environment, you'll collaborate with business, operations, technology, data and risk stakeholders to deliver practical, outcome-focused transformation.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Lead Target Operating Model initiatives, including current-state assessments, future-state operating model design and transition planning.</li> <li>Analyse and design key operating model components including business processes, governance, organisational structures, customer journeys, data, technology, controls and operating procedures.</li> <li>Partner with Banking &amp; Payments or Insurance clients to identify operational challenges, regulatory impacts, transformation opportunities and service improvements.</li> <li>Facilitate workshops with business, operations, technology, and risk stakeholders to align on target-state vision, design principles and delivery priorities.</li> <li>Support delivery teams in translating Target Operating Model designs into actionable roadmaps, implementation plans, and change initiatives.</li> <li>Contribute to business process optimisation, digital transformation, and operational resilience programmes across banking and insurance organisations.</li> </ul> <p><strong>What We're Looking For</strong></p> <ul> <li>Strong Business Analysis experience with demonstrable Target Operating Model (TOM) delivery.</li> <li>Experience within Banking &amp; Payments, Insurance&nbsp;or both, with an understanding of industry operating models, products and regulatory environments.</li> <li>Experience designing or supporting changes to business processes, operating structures, governance models and ways of working.</li> <li>Ability to work collaboratively across business, operations, technology, data, and risk functions to ensure operating models are practical and deliverable.</li> <li>Excellent consulting skills, including stakeholder management, workshop facilitation, structured problem-solving and effective communication.</li> </ul> <p><strong>Bonus Points For</strong></p> <ul> <li>Experience incorporating data, analytics, automation, or AI-enabled capabilities into Target Operating Model design.</li> <li>Experience supporting transformation driven by regulatory change, digital modernisation, operational resilience, customer experience or cost optimisation.</li> <li>Familiarity with agile operating models, product-centric organisations, platform-based delivery or digital operating models.</li> <li>Experience developing TOM roadmaps, transition states, implementation approaches, business cases or benefits realisation frameworks.</li> <li>Confidence engaging senior stakeholders and supporting strategic decision-making across complex transformation programmes.</li> </ul> <p><strong>Why Join Capco</strong></p> <ul> <li>Deliver high-impact transformation programmes for leading Banking &amp; Payments or Insurance organisations.</li> <li>Work in a collaborative, flat and entrepreneurial consulting culture.</li> <li>Access continuous learning, training and industry certifications.</li> <li>Be part of a team shaping the future of AI-enabled business transformation.</li> <li>Help organisations unlock value through practical, customer-focused and technology-enabled operating model transformation.</li> </ul> <p><strong>Benefits</strong></p> <ul> <li><strong>Core Benefits:</strong> Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.</li> <li><strong>Mental Health:</strong> Easy access to CareFirst, Unmind, Aviva consultations and in-house mental health first aiders.</li> <li><strong>Family-Friendly:</strong> Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.</li> <li><strong>Holiday Flexibility:</strong> Five weeks of annual leave, with the option to buy or sell holiday days based on your needs.</li> <li><strong>Continuous Learning:</strong> Minimum of 40 hours of training annually, plus a Business Coach assigned from Day One to support your development and career progression.</li> </ul> <p><strong>Inclusion at Capco</strong></p> <p>We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we'll be happy to help.</p> <p>We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.</p> <p>&nbsp;</p> <p><span style="color: rgb(26, 26, 26);">#LI-BD2</span></p> <p>.</p>