Business Analyst, Tester and Virtual Trainer (Remote)

<div>We are seeking a highly motivated and versatile professional to join our team in a combined role of <strong>Analyst and Trainer</strong>.</div><div>The ideal candidate will play a key role across the project lifecycle—from requirements gathering and testing to end-user training and adoption support.</div><div>This is a <strong>remote</strong> (US only) position supporting an IT investment and portfolio management initiative.</div><div>This individual will support a high-impact project leveraging:</div><ul style="margin-top:0in;" type="disc"><li>ServiceNow Strategic Portfolio Management (SPM)</li><li>Proven Optics Capital Planning and Investment Control (CPIC) Application</li><li>Proven Optics Technology Business Management (TBM) Cost Modeling Application</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Key Responsibilities:</strong></div><div><strong>As an Analyst:</strong></div><ul style="margin-top:0in;" type="disc"><li>Collaborate with business stakeholders to gather and refine requirements</li><li>Develop process documentation, user stories, and business workflows</li><li>Support configuration decisions aligned with best practices in IT portfolio and financial management</li></ul><div><strong>As a Tester:</strong></div><ul style="margin-top:0in;" type="disc"><li>Develop and execute test plans and test case scenarios</li><li>Validate system functionality, reports, and dashboards</li><li>Identify and track defects, and support remediation efforts</li></ul><div><strong>As a Trainer:</strong></div><ul style="margin-top:0in;" type="disc"><li>Design and deliver training materials, including user guides, video walkthroughs, and SOPs</li><li>Facilitate virtual and live training sessions for end-users and stakeholders</li><li>Provide ongoing user support and promote platform adoption</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Required Skills:</strong></div><ul style="margin-top:0in;" type="disc"><li>U.S. Citizenship OR Permanent Resident</li><li>Active Public Trust or higher clearance</li><li>3+ years of experience as an Analyst, Tester, Trainer</li><li>Experience documenting functional and technical requirements into User Stories and Expected Results</li><li>Experience developing Test Plans, test cases, and tracking issues</li><li>Demonstrated ability to test systems against documented requirements</li><li>Design and deliver training materials, including user guides, video walkthroughs, and SOPs</li><li>Facilitate virtual training sessions for end-users and stakeholders</li><li>Extremely well-developed organizational, time management, and analytical skills</li><li>Strong attention to detail and documentation skills</li><li>Excellent communication skills with the ability to simplify complex technical information</li><li>This position allows you to work remotely from within the United States only.</li><li>Ability to work 8 AM to 5 PM EST</li><li>Ability to work independently in a remote team environment</li><li>Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)</li><li>Ability to work effectively in a remote, collaborative environment</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Highly Desired Skills:</strong></div><ul style="margin-top:0in;" type="disc"><li>Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)</li><li>Familiarity with Proven Optics CPIC or TBM applications</li><li>Familiarity with Agile or SAFe delivery methodologies</li><li>Experience using ServiceNow Dev/QA/Test environments</li><li>ServiceNow certifications</li><li>Strong understanding of IT portfolio management, capital planning, or IT financial management</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Benefits:</strong></div><ul style="margin-top:0in;" type="disc"><li>Competitive salary</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off and federal holidays</li><li>Flexible remote work environment</li></ul>