Business Performance Analyst

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors. In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. The Opportunity There are some great things happening at GB and we want YOU to be a part of it! As we continue our growth and transformation in the NT Workers Compensation, which is part of our self insurance business, we are thrilled to announce a brand-new opportunity for a Business Improvement Analyst to join our Self Insurance business. As the Business Improvement Analyst, you will play a pivotal role in ensuring the highest level of business performance is achieved through the analysis of data and providing valuable insights to support strategic decision-making within our Self-insurance business unit. You will work closely with cross-functional teams, including Operations Claims, Operations Technical, Business Intelligence, Learning & Capability, Quality Assurance, Finance, Customer Service and General Manager to gather and interpret data, identify trends and patterns, and develop actionable recommendations for Continuous Improvement. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a deep understanding of workers compensation regulations and processes. Reporting to the Operations Manager, this role provides a unique opportunity to leverage your experience and skills in data analysis and process gap identification to improve and drive quality performance and outcomes across the function. This is an exceptional and unique opportunity to further develop your skillset and be part of some exciting growth, contributing to tangible business results and the uplift of capability across teams. With flexible arrangements and a collaborative team culture, there is no better time to be joining the GB family! How you'll make an impact Work closely with cross-functional teams to understand business objectives and develop service design improvement solutions for the business; Collaborate with stakeholders to define business requirements and ensure data accuracy and integrity; Conduct market research and competitive analysis to identify industry trends and best practices in workers compensation; Provide recommendations based on data analysis to drive improvements in workers compensation processes and outcomes; Support the development and implementation of data-driven strategies and initiatives to reduce costs, meet legislative requirements and improve outcomes; Facilitate harvesting or improvement ideas from within our business ensuring they are captured and prioritised based on potential for performance uplift/benefit. About you Proven experience as a Business Analyst or similar role. Exposure to the insurance/financial services and/or workers compensation fields would be advantageous, although not essential; Strong analytical skills and the ability to interpret complex data sets related to claims; Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI); Excellent problem-solving and critical-thinking abilities; Strong communication and presentation skills, with the ability to effectively communicate complex information to stakeholders; Deep understanding of workers compensation regulations, processes, and best practices; Ability to work collaboratively with cross-functional teams and stakeholders in the workers compensation field; Attention to detail and the ability to manage multiple projects and priorities. To be considered for this opportunity you must have right to live and work in Australia when applying. Unsolicited agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.