BUSINESS PROCESS ANALYST II (SUZHOU, JS, CN, 215028)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>Develops and deploys procurement processes and systems, ensures compliance in audits, and runs reports on procurement-related data.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><p>Position Overview<br>The Business Process Analyst will focus on three key areas: contract management, e-Catalogue administration, and end-user support. The role requires close collaboration with global procurement stakeholders, vendors, IT teams, and internal users to ensure efficient, compliant, and user-friendly operations.</p> <p>Key Responsibilities<br>Process Execution &amp; Operational Support<br>•    Support end-to-end contract processing activities within PSC scope, including contract creation, validation, execution, and repository maintenance<br>•    Manage and maintain e-Catalogues in ERP systems, ensuring accuracy, completeness, and timely updates<br>•    Ensure compliance with procurement policies, procedures, and audit requirements<br>•    Perform data validation and quality checks for procurement-related data and content<br>System &amp; Process Support<br>•    Act as a key support for e-Catalogue-related PR/PO issues, including troubleshooting user issues and ensuring correct catalog usage<br>•    Support procurement systems (e.g., SAP, e-Catalogue platforms, DocuSign COUPA-Aquiire, ServiceNOW, or similar tools) in collaboration with IT and procurement teams<br>•    Identify process gaps and inefficiencies and contribute to continuous improvement initiatives<br>•    Support testing and implementation of system or process changes when required</p> <p>User Support &amp; Training<br>•    Act as a point of contact for user inquiries related to procurement processes, contracts, and e-Catalogues<br>•    Provide timely and effective resolution to user queries with a defined SLA response time within 2 working days<br>•    Develop and deliver user training sessions and materials (guides, SOPs, FAQs, etc.)<br>•    Promote best practices and proper usage of procurement tools and processes<br>Collaboration &amp; Continuous Improvement<br>•    Work closely with global Procurement teams, Legal, IT, and vendors to resolve issues and improve process efficiency<br>•    Support the development and maintenance of Standard Operating Procedures (SOPs)<br>•    Contribute to process standardization and automation initiatives<br>•    Support internal reporting and tracking of operational metrics where applicable<br>Qualifications<br>•    Bachelor’s degree in business administration, Supply Chain, Finance, or related field<br>•    2–4 years of experience of experience in indirect procurement, shared services, or similar operational environment<br>•    Familiarity with SAP PR/PO processes and sourcing workflows, particularly in an e-Catalogue-enabled environment<br>•    Experience with e-Catalogue management and/or contract administration is highly preferred<br>•    Experience working in a multinational or shared service environment is preferred<br>Language Requirements<br>•    Fluency in English and Chinese (Mandarin) – both written and spoken is mandatory<br>•    Japanese language skills are a strong plus<br>Technical Skills<br>•    Experience with SAP (PR/PO), COUPA, S/4HANA preferred<br>•    Familiarity with procurement tools such as e-Catalogue platforms, DocuSign or equivalent<br>•    Proficiency in MS Office (Excel, PowerPoint, Outlook)<br>•    Strong data handling and analytical skills<br>Business Competencies<br>•    Strong attention to detail and process discipline<br>•    Agile and flexible mindset, able to adapt to evolving priorities and business needs<br>•    Ability to work effectively under pressure and manage multiple priorities in a fast-paced or ambiguous environment<br>•    Strong sense of ownership and accountability, with willingness to actively support team and manager objectives<br>•    Problem-solving mindset with a proactive and solution-oriented approach<br>•    Ambitious with high potential for growth, demonstrating initiative and continuous improvement mindset</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like</b></H2> </div><div><p>Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div>