Business Solutions Analyst (12 months contract)

Job Description

In this role, you will play a key part in driving customer experience transformation by identifying opportunities to improve commercial processes and delivering technology-enabled solutions that enhance efficiency and effectiveness across the business. Working closely with Commercial, IT, GBS, and external partners, you will help shape and implement innovative solutions leveraging automation, AI, advanced analytics, and CRM technologies. This is an exciting opportunity to contribute to high-impact transformation initiatives within a global organization while gaining exposure to cutting-edge technologies and best practices.

This position offers the opportunity to work in a lean and agile environment, where you will have visibility across the end-to-end solution lifecycle, from requirements gathering and process analysis through to implementation, adoption, and continuous improvement.

About You

You are an analytical and collaborative professional who enjoys solving complex business challenges through technology and process improvements. You have strong stakeholder management skills and can effectively translate business requirements into practical solutions.

You are naturally curious, passionate about learning, and excited by the potential of automation, AI, and data-driven decision-making. You thrive in a fast-paced environment and enjoy working with diverse teams to deliver meaningful business outcomes.

Key Responsibilities

• Partner with Commercial, IT, GBS, and external stakeholders to understand business needs, define requirements, and identify solution opportunities.
• Analyse and map commercial processes, identifying opportunities for optimization, automation, and standardization.
• Support the design, implementation, and continuous improvement of automation solutions and AI-enabled capabilities.
• Collaborate on the deployment and enhancement of CRM platforms, intelligent selling models, and other commercial technologies.
• Leverage data and analytics to generate actionable insights and support data-driven decision-making.
• Facilitate workshops, gather requirements, and document business processes and solution designs.
• Provide training, guidance, and ongoing support to users, ensuring successful adoption of new tools and processes.
• Monitor solution performance and recommend enhancements to drive efficiency and improve the customer experience.

Qualifications

• Master's degree in engineering (Artificial Intelligence, Computer Science, or Data Science).  
• 1-3 years of experience in IT or data science, with hands-on experience in data management, advanced analytics, and machine learning.  
• Proficient in Power BI, Power Automate, and SQL.   
• Knowledge of programming languages such as JavaScript, HTML, CSS, and Python is a plus.  

Additional Information

This position reports to: Customer Excellence Solutions & Sales Operations Director 

Travel: <5%

We offer

• Remote work model
• Flexible working hours
• Private medical care including dental care
• Life insurance
• Multisport card
• Social fund (e.g. vacation allowance, Christmas allowance)
• Employee referral program

All your information will be kept confidential according to EEO guidelines.

Company Description

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.

With nearly 19,000 employees and an unparalleled footprint spanning almost 64 plants in 18 countries, O-I is a truly global maker of glass packaging.