Business Support Analyst

Ford Motor · Budapest, Kozep-Magyarorszag

// classified as

Other (Adjacent or hard to classify.)

> stack

sql

> description

Campaigns Management is a team at Ford of Europe that makes sure that European dealers get paid for participating in various campaigns. They use a special software to manage the payments based on the information they receive from other internal systems.

Support the Operations team in investigating system issues.
Support the Operations team with reporting inquiries.
Perform user access administration and conduct regular access reviews.
Pre-screen system issues and report them to the Application Management team.
Prioritize open issues and follow up with Application Management on aging items.
Support the Application Development and Testing teams with issues that require code fixes.
Regularly review and update process documentation.
Support the Operations team with market communications.
Coordinate deployment activities for the Operations team.

Bachelor's degree (preferably in a relevant field).
High-level English proficiency (both written and spoken).
Knowledge of SQL and programming is a plus.
Customer-centric mindset.
Accuracy and strong attention to detail.
Strong analytical skills.
Experience in System Support or Change Management is an advantage.