Call Center Representative

Tafaseel BPO · Dubai, United Arab Emirates

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Other (Adjacent or hard to classify.)

> description

<ul><li>Job Type: Temporary</li></ul><div> </div><ul><li>Visa Status: Own Visa</li></ul><div> </div><div>Key Responsibilities: 1.    Call Management:</div><div> •     Answering inquiries related to event details, including location and General topics. •     Assisting with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations. •      Offering guidance on travel and accommodation options, including directions to the venue, parking information, and hotels. •     Handling requests for special accommodations, such as accessibility needs or dietary restrictions. •     Addressing any attendee concerns or complaints promptly and effectively, ensuring a satisfactory resolution. •     Making reminder calls to registered attendees to confirm their attendance and provide last-minute event details. •      Promoting additional event features or services, such as workshops, networking sessions, and merchandise. o Conducting follow-up calls to gather feedback on the event experience, focusing on areas such as session content, speaker quality, and overall satisfaction. 2.    Multilingual Support: •    Arabic, English, and French Call Support: Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages. •    Cultural Sensitivity: Ensure that all communications are culturally appropriate and sensitive, respecting the needs of international attendees. Key Skills & Qualifications:</div><div> •    Fluency in Arabic, English, and French (written and spoken) is essential.</div><div>•    Musat has your Own Visa •    Excellent Communication Skills: Ability to articulate information clearly and professionally to all levels of customers. •    Problem-Solving Skills: Quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction. •    Multitasking Ability: Capable of handling multiple inquiries simultaneously while maintaining high service standards. •    Attention to Detail: Ensure accurate information and follow-up on all queries. •    Customer-Centric Attitude: Focused on delivering an outstanding customer experience at all touchpoints. •    Cultural Awareness: Understand and respect the diverse backgrounds of attendees. •    Technical Proficiency: Comfortable using CRM systems, event registration platforms, and basic office software Education & Experience:</div><div> •    Bachelor’s degree. •    Previous customer service or call centre experience at least 2 years. •    Experience in event support or management is an advantage. </div>