Character Formation Systems & Data Coordinator

Summary of Responsibilities:

The Character Formation Systems & Data Coordinator partners with the Systems & Data Specialist to develop, administer, optimize, and continuously improve the systems, technology, reporting, and data infrastructure that support Character Formation. This role serves as a systems-minded problem solver who leverages technology, data, and innovation to improve operational effectiveness, strengthen reporting, and create scalable solutions that support student engagement and departmental growth.

Primary Areas of Responsibility:

Systems Administration

• Administer Character Formation technology platforms including Engage, Housing Cloud, Blackboard, and future departmental systems.
• Maintain pathways, forms, workflows, permissions, and system configurations.
• Troubleshoot system issues and provide user support.
• Develop system documentation and user resources.
• Assist with implementation and training of new technology solutions.

Technology Adoption & User Enablement:

• Promote consistent utilization of Character Formation technology platforms across the department.
• Develop user resources, training materials, and system documentation.
• Train teammates on new systems, enhancements, and best practices.
• Provide ongoing user support and troubleshoot technology-related questions
• Encourage adoption of standardized processes and effective system utilization.

Data Management & Reporting:

• Maintain the integrity and accuracy of departmental data.
• Develop and improve recurring reports and dashboards.
• Coordinate departmental and institutional scorecard reporting.
• Monitor participation trends, KPIs, and student engagement metrics.
• Validate data across systems.
• Prepare reports that support leadership decision-making.

Systems Innovation & Continuous Improvement:

• Evaluate existing systems and identify opportunities for improvement.
• Recommend solutions that improve efficiency, automation, and scalability.
• Research emerging technologies and best practices.
• Partner with the Systems & Data Specialist to implement system enhancements.
• Document workflows and establish best practices.

Strategic Systems Support:

• Assume ownership of recurring systems administration, reporting, and technology responsibilities, creating capacity for the Systems & Data Specialist to focus on enterprise initiatives, strategic planning, and institutional priorities.
• Support implementation of Housing Cloud and future systems.
• Contribute to long-range planning for scalable systems that support institutional growth.
• Analyze trends and provide meaningful insights that improve departmental effectiveness.

Other Duties:

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Support other areas and events of the Character Formation department as needed.
• Serve on cross-functional teams or task forces as assigned.

Leadership Expectations:

• Function as a direct report to the Systems & Data Specialist while maintaining alignment with Character Formation leadership.
• Demonstrate intellectual curiosity and a commitment to continuous improvement.
• Exercise ownership by proactively identifying opportunities to strengthen systems and processes.
• Build collaborative relationships across departments.
• Contribute to innovation that advances the mission and growth of Highlands College.

 Qualifications

Personal Characteristics:

• Mission-driven with a passion for leveraging technology to advance ministry.
• Naturally curious and analytical.
• Innovative and resourceful.
• Systems thinker with exceptional problem-solving ability.
• Self-starter who proactively identifies solutions.
• Adaptable and energized by learning new technology.
• Demonstrates integrity, discipline, service, and excellence.
• Thrives in a fast-paced, collaborative environment.

Essential Traits:

• Initiative
• Innovation
• Systems Thinking
• Problem Solving
• Resourcefulness
• Collaboration

Abilities & Skills:

• Ability to evaluate systems and recommend improvements.
• Strong analytical and reporting skills.
• Strong technical aptitude with the ability to quickly learn new systems.
• Ability to translate operational needs into technology solutions.
• Strong written and verbal communication skills.
• Ability to manage multiple technology initiatives simultaneously.

Experience:

• 2+ years in systems administration, business operations, technology, analytics, higher education, or related field.
• Experience administering databases, CRMs, student information systems, or enterprise software preferred.
• Experience developing reports, dashboards, or data visualizations preferred.
• Experience supporting technology implementations or process improvements.
• Demonstrated ability to improve workflows through systems and technology.

Extent of Public Contact:

• Medium

Physical Demands:

• Moderate exposure to physical risk.
• Good physical condition is required.
• Ability to drive between campuses.
• Ability to lift 50 lbs without assistance.
• Ability to stand for long periods of time.
• The physical activity of this job includes climbing, stooping, kneeling, and crawling.