Wait, What Do You Do?

Salary Range: $35,000 - $45,000 Job Posting End Date: 6/12/2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Acting with Integrity</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Communicating Effectively</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Pursuing Self-Development</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Serving Customers</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Supporting Change</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Supporting Organizational Goals</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Working with Diverse Populations</li> </ul> What does it take to be successful in this role? <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Knowledge of administrative and clerical procedures an systems such as word processing, managing files and records, and other office procedures and terminology </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Skill in understanding the implications of new information for both current and future problem solving and decision-making </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Skill in using mathematics to solve problems </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Skill in managing one’s own time and actively looking for ways to help people </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">For positions requiring the use of bilingual skills (if applicable to this position): Fluency in Spanish with the ability to translate documents </li> </ul> Education & Experience Required <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">High School Diploma or Equivalent </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">1 year of work experience </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience and proficiency using Microsoft Office Suite software </li> </ul> Or an equivalent combination of education and experience Education & Experience Preferred <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience with medical terminology </li> </ul> Principal Duties & Responsibilities <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Under immediate supervision and in accordance with established policies and procedures, reviews and processes Wellness and Hospital Indemnity insurance claims based on information submitted by policy holders; determines the nature and validity of claims by reviewing policy status, patient eligibility, and supporting medical and other documentation </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif"> Keys claims data while interpreting coding and medical terminology in relation to diagnoses and procedures; uses multiple core administration databases, systems and subsystems to process and transmit claims for payment or further investigation </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Provides prompt customer service to policy holders, providers and other internal company entities regarding claims; documents phone calls in the system and follows-up on issues if needed; contacts insured or other appropriate persons to verify the accuracy and completeness of information on claims forms and related documents, responds to inquiries from policy holders, providers, agents regarding claim status and policy provisions </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Provides back-up coverage for other teams as required, maintains databases and prepares and extracts information using software systems; performs various clerical duties as assigned, such as filing, photocopying, typing, maintaining databases and preparing and extracting information using software systems </li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Performs other related duties as required </li> </ul> Total Rewards The salary range for this job is $35,000 to $45,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Claims Specialist I (Columbia, SC, US, 29217)