Client Delivery Advocate

<h3><strong>About the Role</strong></h3> <p>&nbsp;iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Financial Reporting and Data Aggregation tools.</li> <li>Analyze and explain portfolio performance results.</li> <li>Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.</li> <li>Analyze private equity and hedge fund statements for input into system.</li> <li>Consolidate data from multiple sources and custodians.</li> <li>Provide accurate and timely statements and data entry.</li> <li>Generate reports as needed.</li> <li>Work with clients and partners to resolve data issues.</li> <li>Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.</li> <li>Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.</li> <li>Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.</li> <li>Establish operational effectiveness through the development, adoption of policies, procedures, and controls.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field</li> <li>Excellent customer relations skills</li> <li>Foster and maintain effective relationships</li> <li>Proactively assess and act upon client and company needs</li> <li>Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines</li> <li>Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities</li> <li>Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools</li> <li>Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work</li> <li>Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally</li> <li>Devotion to collaboration and ability to thrive in a team environment while working independently</li> </ul> <h3><strong>Benefits</strong></h3> <p>The base salary range for this role is $65,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).</p> <p>We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.</p>