Client Service Analyst (Fresh Graduates)

Seize the opportunity to join JPMorgan Chase as a Client Service Analyst in Commercial Banking. You’ll be part of a dynamic team dedicated to providing superior client service and operational excellence. This role offers the chance to develop your skills, collaborate with talented colleagues, and make a meaningful impact for our clients. If you thrive in a fast-paced environment and are passionate about client satisfaction, this is the place for you. Take the next step in your career with us! 

 
As a Client Service Analyst in the Client Service Team, you will play a key role in supporting our Commercial Banking clients. You will report to a Senior Associate or Manager and act as the primary service contact for your client portfolio. You will collaborate with cross-functional teams, manage operational controls, and help deliver innovative solutions. Your work will contribute to the firm’s reputation for outstanding client service and support our commitment to excellence. 

Job responsibilities 

• Collaborate with team members to resolve client issues and ensure timely follow-up. 

• Own and address client problems, identifying underlying issues and patterns. 

• Develop expertise in commercial treasury management products and services. 

• Serve as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations. 

• Identify and mitigate risks to prevent fraudulent account activity. 

• Prioritize daily tasks to maximize productivity using strong organizational skills. 

• Adhere to established policies, procedures, and practices. 

• Maintain a confident and professional presence with clients and colleagues. 

• Contribute to projects aimed at improving client service delivery. 

• Work independently with supervision, escalating complex issues as needed. 

• Support innovation and continuous improvement in client service processes. 

Required qualifications, capabilities, and skills 

• Bachelor’s degree or equivalent work experience in client service, banking, financial services, operations, sales, or portfolio management 

• Demonstrate excellent written and verbal communication skills. 

• Apply strong analytical skills to address client issues and ensure client satisfaction. 

• Exhibit attention to detail and ensure compliance with policies. 

• Collaborate effectively with cross-functional teams in a dynamic environment. 

• Identify and mitigate potential risks in client accounts. 

• Quickly learn and adapt to new technologies; proficient in Word, Excel, and PowerPoint. 

• Prioritize tasks and meet deadlines efficiently. Proactively seek process improvements and innovation. 

• Maintain professionalism and integrity in all interactions. 

• Amendable to working nigh shifts as required by the role

• Fresh graduates are welcome to apply  

Preferred qualifications, capabilities, and skills: 

• Experience planning, executing, and overseeing projects, contributing to process improvements 

• Understanding of data management systems, cloud services, and online application management tools 

• Experience with project tracking and automation tools, including Jira, UIPath, and software for managing projects and design work 

• Ability to create dashboards and data visualizations for business insights, with familiarity in SharePoint and Power Platforms (Power BI, Power Apps, Power Automate) 

• Knowledge of Agile methodologies and scripting languages, with a demonstrated ability to adapt to new technologies