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About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Clinical Informatics Support Analyst, Clinical Informatics team, Full Time, Baptist Medical Center

The Clinical Informatics Support Analyst provides technical and user support for clinical information systems to ensure optimal performance and user satisfaction. Responsibilities include troubleshooting system issues, training healthcare staff, and collaborating with IT teams to implement updates and enhancements. The ideal candidate combines healthcare knowledge with IT expertise to bridge the gap between clinical needs and technological solutions. Strong communication skills, problem-solving abilities, and familiarity with electronic health records (EHR) systems are essential for success in this role

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

As an Clinical Informatics Support Analyst, you will be responsible for:

Responsible for supporting end users of all levels across Baptist Health including ambulatory practices, hospitals, free-standing emergency rooms as well as our key affiliate partners.
They will be responsible for ensuring that end-users have high levels of system proficiency, and understanding of system workflow that will ensure the proper, effective, safe, and efficient use of clinical information systems and equipment.
They will be responsible for providing training, education, and support which fosters best practice process standardization with the ambulatory/hospital providers and staff.
The team continuously monitors EHR adoption to track performance related to patient safety, regulatory, and financial goals.
Onsite and remote user assistance with system navigation, troubleshooting of clinical application software, issue escalation, and just-in-time training needs.
On Call Requirements to multiple ambulatory clinics (including Metro and other facilities)
Provide technical and functional support for clinical information systems, ensuring minimal disruption to end-users.
Educate healthcare staff on system functionalities, promoting efficient use of clinical tools and workflows.
Monitor and maintain the accuracy and consistency of clinical data within information systems.
Collaborate with clinical teams to identify opportunities to improve workflows and align systems with user needs.
Act as a liaison between clinical teams and IT, escalating and resolving system-related issues promptly.
Participate in testing, implementation, and evaluation of software updates and new clinical applications

Experince Required

3-5 Years Healthcare Experience Required
1-2 years EPIC Experience Required
System Support and Troubleshooting experience preferred
User Training and Guidance experience preferred
Data Integrity and Quality Assurance experience preferred
Workflow Analysis and Optimization experience preferred
Issue Escalation and Resolution experience preferred
Issue Escalation and Resolution experience preferred

Education/Degree Required:

Related Degree

High School Diploma Or

Degree Preferred:

Bachelor of Arts/Science (BA/BS)

The Clinical Informatics Support Analyst opportunity will be located at the Baptist Jacksonville Downtown. If you are interested in this Full-Time opportunity please apply now!

Primary Location:

Metro Square