Wait, What Do You Do?

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The IT Technician performs a combination of the following technical IT support activities with minimal supervision:

Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. Shall provide support in-person or virtually. Occasionally provide after hour and weekend support. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure Zimmer Biomet information assets are protected. May be required to lift/move technical equipment. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.

How You'll Create Impact

Principal Duties:

Provide IT support to internal employees across the enterprise
Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops
IT Asset & Inventory Management: Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
Vendor Management: Liaison with vendors for office equipment repairs and maintenance.
Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
Provide direct customer support for Zimmer IT assets
Execute and help define IT processes and standards

What Makes You Stand Out

Ability to work successfully within a team and build effective working relationships
Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
Strong understanding of end-user IT technology; basic understanding of networking technology preferred
Effective interpersonal and communication skills (written/verbal)
Analytical and critical thinking skills
Must be able to multitask and prioritize work effectively
Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach
Knowledge of audio and visual systems configuration

Your Background

Bachelor’s degree in Information Technology or related field preferred
Technical IT certifications preferred
1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
Microsoft Certified Professional, such as Administer Active Directory Domain Services , Microsoft Certified Professional: Exchange Server
Advanced knowledge of Linux/Ubuntu configuration
Experience in automation bash shell scripting, Powershell
Expertise in SaaS suchas Jira ,Slack , Teams configuration
Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.

Physical Requirements

Travel Expectations

Limited travel, up to 10%