Commercial Operations Analyst

Job Description

As a Commercial Operations Analyst, you will support the Commercial Operations team by ensuring best practice usage across our CRM tools, conducting data analysis, including the development of reports and dashboards, and helping streamline sales processes. You will also support sales compensation processes, including quota tracking, incentive analysis and the production of clear, accurate performance data for sales leaders. You will work closely with cross-functional teams to ensure our sales organisation has the tools and information needed to succeed.

Principal Accountabilities:

• Assist in maintaining and improving sales reporting, forecasting, and pipeline analysis.
• Define and implement best practices in the usage of Salesforce for data capture and analysis.
• Support the creation and evolution of dashboards and KPIs for sales leaders.
• Help identify innovation opportunities across our technology stack and support wider adoption efforts.
• Collaborate with Sales, Marketing, and Finance to ensure data accuracy and process alignment.
• Contribute to projects such as territory mapping, quota tracking, and incentive analysis.
• Support sales compensation processes, including maintaining accurate quota and target data, assisting with commission and incentive reporting, and helping analyse the effectiveness of compensation plans.
• Contribute to process improvement initiatives and automation projects.

KEY INTERFACES

• Commercial/Revenue Operations Managers
• Sales Leaders and Directors
• CRM and Data Teams
• Marketing
• Commercial Finance
• People/Reward teams supporting sales compensation and incentive processes

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for someone eager to learn, detail-oriented, and passionate about leveraging technology to drive business outcomes. You will thrive in a collaborative environment and be ready to grow your skills in sales operations, data and analytics. What you will bring:

• 1–2 years of experience in data analysis, business operations, or a similar role.
• Strong Excel skills; familiarity with Power BI or similar tools is a plus.
• Comfortable working with data and translating findings into clear, actionable insights.
• Strong communication skills and a collaborative mindset.
• Organised and able to manage multiple tasks in a fast-paced environment.

Nice to have:

• Exposure to SaaS or subscription-based businesses.
• Familiarity with data visualisation tools
• Understanding of Salesforce.
• Awareness of sales compensation, quota setting or incentive reporting processes would be beneficial.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements.

Reward and benefits at Fastmarkets

We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities. We know that everyone's needs are different, so we've designed our benefits to support our diverse global team wherever they're based.

Specific benefits may vary by country and role.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.

Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond.