Consumer Complaints Analyst (San Jose Iturbide, GUA, MX)

<style type="text/css"> </style> <p><span style="font-family:Arial, Helvetica, sans-serif">No Relocation Assistance Offered<br>Job Number #175267 - San Jose Iturbide, Guanajuato, Mexico<br><br><strong>Who We Are</strong><br><br>Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!<br><br>Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.</span><br> </p><p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt;font-family:Arial, sans-serif">About the Role</span></p> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Are you a detail-oriented Quality professional passionate about protecting product integrity and elevating the customer experience? As our Consumer Complaints Analyst, you will lead and coordinate all activities related to consumer complaint investigations, sample testing, and quality trend analysis. Operating in a highly regulated environment, you will manage physical sample inspections, support product releases across global markets (North America, Euro-Asia, LATAM), and ensure strict compliance with international regulatory bodies (FDA, COFEPRIS, Kosher). If you bring strong analytical rigor, hands-on laboratory experience, and a drive to foster a culture of quality, this role is an excellent platform for your career!</span></p> <p> </p> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Core Responsibilities</span></p> <ul style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Complaint Investigation &amp; Management: Establish and oversee the end-to-end consumer complaint system, including sample intake, packaging inspection, physical testing, root-cause investigation, and trend reporting.</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Regulatory &amp; Audit Compliance: Drive adherence to internal and external audit standards, product recalls, batch traceability, change control systems, and regulatory listings (e.g., FDA and NDC registration for US exports).</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Global Product Release: Coordinate quality documentation and authorization processes for product releases across North America, LATAM, and Euro-Asia regions.</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Quality Systems &amp; Annual Review: Participate in Annual Product Reviews (APR) and maintain technical documentation systems to guarantee product safety and quality integrity.</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Quality Culture &amp; Training: Deliver quality training modules to shop-floor and operational teams to promote quality awareness and continuous improvement across the plant.</span></p> </li> </ul> <p> </p> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Required Qualifications</span></p> <ul style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Bachelor’s degree in Chemical Engineering, Industrial Chemistry, Pharmacy (QFB), Chemistry, or a closely related scientific discipline.</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">At least 2 - 3 years of experience in quality assurance, consumer complaint analysis, or regulatory compliance within a regulated manufacturing environment (CPG, Pharma, Personal Care).</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Solid background in Good Laboratory Practices (GLP) and analytical testing.</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Intermediate to Advanced English proficiency.</span></p> </li> </ul> <p> </p> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Preferred Qualifications</span></p> <ul style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Familiarity with global regulatory standards and health authorities (FDA, COFEPRIS, Kosher, ISO guidelines).</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Experience participating in internal/external audits, product recall simulations, and change control management.</span></p> </li> <li style="font-size:11.0pt;font-family:Arial, sans-serif"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:11.0pt">Strong organizational skills, proactive problem-solving mindset, and effective cross-functional communication.</span></p> </li> </ul><p><br><span style="font-family:Arial, Helvetica, sans-serif"><strong>Our Commitment to Inclusion</strong><br>Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.</span><br><br><br><span style="font-family:Arial, Helvetica, sans-serif"><strong>Equal Opportunity Employer</strong><br>Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.<br><br>Reasonable accommodation during the application process is available for persons with disabilities. Please complete this<a href="https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform" target="_blank" rel="noopener"> <span style="color:#0000ff">request form</span></a> should you require accommodation.<br><br><span style="color:#000000">#LI-On-site</span></span></p>