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<p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Requisition Number: 75203</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>The company built on breakthroughs.   <br>Join us.  </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong> </strong> </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.    </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.   </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.   </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Come break through with us.  </span></p> <p><br><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.</span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Role Purpose</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem solving ability, and technical delivery focus. </span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and technical teams to translate requirements into scalable CCaaS and CRM-integrated solutions, enhance automation and routing capabilities, and ensure reliable platform performance, continuous improvement, and alignment with business objectives.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Responsibilities</H2> </div><div><p style="font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Contact Center Development</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Design (HLD/LLD), develop, and customize Contact Center applications</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Participate in various implementation projects across CCaaS as appropriate, including but not limited to requirements documentation, systems configuration & development, test documentation/execution, issue identification, and resolution</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Implement complex business logic and workflows to automate processes and enhance user experience.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Collaborate with stakeholders to gather requirements and translate them into technical solutions.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Prepare and present code reviews, ensuring code quality and maintainability</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Integrate solutions with internal systems and third-party applications using REST/SOAP APIs, middleware tools, and custom integrations.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences/Education - Required</H2> </div><div><ul> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Bachelor’s degree in Computer Science, IT, Software Engineering, or related field</span></li> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone)</span></li> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)</span></li> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices</span></li> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)</span></li> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Proven ability to manage multiple priorities in a fast-paced, cross-functional environment</span></li> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Strong communication skills with the ability to translate business needs into technical solutions</span></li> <li style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Self-driven, adaptable, and collaborative team player</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences/Education - Desired</H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif;color:black">Contact Center as a Service (CCaaS) or other appropriate certifications are a plus</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif;color:black">In-depth knowledge of commercial systems and experience managing IT solutions </span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">Experience with data analytics and reporting</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">Exposure to change management practices, especially in large scale IT or CCaaS transformations</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">Experience working with third party suppliers for solutions and/or services</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">Ability to identify process improvement opportunities with CCaaS operations</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">Understanding of regulatory requirements for CCaaS operations and data handling</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt"><strong><span style="font-family:Arial, sans-serif"> </span></strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt"><strong><span style="font-family:Arial, sans-serif">Travel Requirement </span></strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">Up to 25%</span></li> </ul></div></div></div><div> <div> <div> <div> <div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>A job that shapes a life. </strong></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Corning offers you the total package. </strong></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. </span></p> </li> </ul> <div> <div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at <a href="mailto:accommodations@corning.com?subject=Corning%20Accommodations">accommodations@corning.com</a>.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div>

Contact Center Developer (Obispado, NLE, MX, 64060)