CONTINUOUS IMPROVEMENT ANALYST II (Bangalore, KA, IN, 560076)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p><span style="font-size:11.0pt;line-height:115%;font-family:Cambria, serif">We are looking for a highly skilled WFM analyst who brings together expertise in Workforce Management (WFM) KPIs, SQL database management. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><p><span style="font-size:11.0pt;line-height:115%;font-family:Cambria, serif">- Prepare different kind of reports using SQL Genesys, Salesforce and other WFM tools.<br>- Ensure accurate and timely availability of WFM KPIs like Abandon Rate, Service Level, ASA, Occupancy, Shrinkage, etc.<br>- Partner with WFM teams to enhance forecasting, scheduling, and intraday management capabilities with better data visibility.<br>- Automate reporting and build data models to enable dashboards and predictive analytics.<br>- Ensure data accuracy, validation, and performance tuning of pipelines.<br>- Collaborate with cross-functional teams including IT, WFM, Sales Support, Training and Operations.<br><br></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><span style="font-size:11.0pt;line-height:115%;font-family:Cambria, serif">- 4+ years of experience in Workforce Management or Contact Center analytics.<br>- Proficiency in SQL knowledge and prepare different reports.<br>- Familiarity with contact center metrics.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div>