Wait, What Do You Do?

Location: <ul style="margin-bottom:8.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 8.0pt 0.0px;text-align:left;line-height:115%;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Work mode: Hybrid – occasional in person work expected</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;text-align:left;line-height:115%;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Office location: Exton, PA</li> </ul> Position Summary: The Credit & Collections team is a key component to Bentley’s overall Operations Advancement Organization. We are seeking a highly motivated individual to support our financial operations team in an administrative role supporting our North American Collections Team. If you have good communication skills, are well organized, possess strong communication and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are requirements. This is a great opportunity to join a collaborative team and develop your career within a multinational company. Responsibilities: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Deliver an extremely high level of user service by providing timely information, resolving disputes & SN requests, credits, and Cloud Services Statement corrections/adjustments.</li> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Triage inbound user account questions and resolve, if possible, prior to reassignment to appropriate Collector.</li> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Assistance with review and follow up of inbound requests from users, related to their account and invoices, working with Collections Analyst.</li> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Escalate user issues to Management, Collections Analyst and Account Managers when their intervention or awareness is required.</li> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Assist with administrative duties as needed. </li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Clearings etc., Dunning Notices, Vendor forms</li> </ul> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Perform Daily/Weekly/Monthly administrative tasks to support proactive Collection processes and clean Accounts Receivable data/reporting.</li> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Reconcile and initiate follow up on payment discrepancies. </li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-bottom:0.0in;text-align:left;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Over payments, short payments, duplicate payment etc.</li> </ul> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;text-align:justify;font-size:11.0pt;font-family:'Aptos Display', sans-serif">This is a full-time role expected to work 40 hours per week, working hybrid at our Exton, PA office.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;text-align:justify;font-size:11.0pt;font-family:'Aptos Display', sans-serif">This role requires sitting or standing at will while performing work on a computer. This includes communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions. </li> </ul> Qualifications: <ul style="margin-bottom:8.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 8.0pt 0.0px;text-align:left;line-height:115%;font-size:11.0pt;font-family:'Aptos Display', sans-serif">2+ years of administrative or operational experience in finance.</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;text-align:left;line-height:115%;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Order-to-cash experience preferred.</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;text-align:left;line-height:115%;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Experience with Workday ERP, Salesforce CRM, Power BI, ServiceNow, or similar systems preferred.</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;text-align:left;line-height:115%;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Strong customer focus with a collaborative, team-oriented approach.</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;text-align:left;line-height:115%;font-size:11.0pt;font-family:'Aptos Display', sans-serif">Proactive problem-solver who uses initiative and creative thinking.</li> </ul> What We Offer: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;text-align:justify;font-size:11.0pt;font-family:'Aptos Display', sans-serif">A great Team and culture – please see our <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FepJImnDsbYE%3Fsi%3D97TiFn5Ie5kof-5H&data=05%7C02%7CLisa.Kenna%40bentley.com%7Cce668309ee714b75eddb08ddc2df4e78%7C067e9632ea4c4ed99e6de294956e284b%7C0%7C0%7C638880986549719975%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=txMEzkkkY0lCyM8sWHJDTYwyhdr8Fi8bapq766LxGno%3D&reserved=0" target="_blank" rel="noopener">colleague video</a>. </li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;text-align:justify;font-size:11.0pt;font-family:'Aptos Display', sans-serif">An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FdD7B6QLImZc%3Fsi%3D0F8l4rVgGv4G5MFq&data=05%7C02%7CLisa.Kenna%40bentley.com%7Cce668309ee714b75eddb08ddc2df4e78%7C067e9632ea4c4ed99e6de294956e284b%7C0%7C0%7C638880986549735577%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WmEsuAvzYOieqC0ELJQyt2a4%2FzJPuWbFwAyn44QSXig%3D&reserved=0" target="_blank" rel="noopener">short documentary</a> about how we got our start. </li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;text-align:justify;font-size:11.0pt;font-family:'Aptos Display', sans-serif">An attractive salary and benefits package. </li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;text-align:justify;font-size:11.0pt;font-family:'Aptos Display', sans-serif">A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. </li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;text-align:justify;font-size:11.0pt;font-family:'Aptos Display', sans-serif">A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fblog.bentley.com%2Fsoftware%2F&data=05%7C02%7CLisa.Kenna%40bentley.com%7Cce668309ee714b75eddb08ddc2df4e78%7C067e9632ea4c4ed99e6de294956e284b%7C0%7C0%7C638880986549751417%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=sEuws3bgW9mxlet922dSBqC4HeelJNJNZwkaDblFVmI%3D&reserved=0" target="_blank" rel="noopener">stories</a> for an insight into our global impact. </li> </ul><a title="External Job Description Footer Description"></a>About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. <a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.bentley.com%2F&data=05%7C02%7CVarna.Goswami%40bentley.com%7C383652716b5348e2df3808ddb23a4713%7C067e9632ea4c4ed99e6de294956e284b%7C0%7C0%7C638862685552885726%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=fAQEy6R6E9EJkYOa86ffR0P2deM0%2B1nwdHlRstNQz4Q%3D&reserved=0">www.bentley.com</a> Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dol.gov%2Fagencies%2Fofccp%2Fposters&data=05%7C02%7CVarna.Goswami%40bentley.com%7C383652716b5348e2df3808ddb23a4713%7C067e9632ea4c4ed99e6de294956e284b%7C0%7C0%7C638862685552901681%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=gQLYkitI15iT2HkxUQy1cpOj7bpU6mHMDv4XKU6NjqE%3D&reserved=0">Know Your Rights</a> as an applicant under the law. <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bentley.com%2Fwp-content%2Fuploads%2FBentley-EEOAA-Statement-of-Policy.pdf&data=05%7C02%7CVarna.Goswami%40bentley.com%7C383652716b5348e2df3808ddb23a4713%7C067e9632ea4c4ed99e6de294956e284b%7C0%7C0%7C638862685552911768%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=L%2FBzaMuoitrIYfFD10RSH%2BBcJZLLNFzxtirKJOirIyY%3D&reserved=0">Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination</a> <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bentley.com%2Fwp-content%2Fuploads%2FE-Verify-Poster.pdf&data=05%7C02%7CVarna.Goswami%40bentley.com%7C383652716b5348e2df3808ddb23a4713%7C067e9632ea4c4ed99e6de294956e284b%7C0%7C0%7C638862685552921389%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Rd7nx9y2zBFU6jnEzOz4PLynfTrMt4uXqpnSpjQ3K%2FU%3D&reserved=0">Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice</a> Request an Accommodation: As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. 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Credit & Collections Analyst (Exton, PA, US)