CRM Analyst, Strategy & Analytics

We are seeking an experienced and motivated CRM Analyst, Strategy & Analytics to join our team. In this role, you will support all facets of CRM operations and strategy for Ticket Sales and Partnerships, while playing a key role in broader department initiatives.   Your Role on the Team Collaborate with cross-functional stakeholders to establish CRM-related KPIs, measure sales performance, and provide actionable business insights Manage CRM campaign execution, including audience segmentation, campaign setup, tracking, reporting, and post-campaign analysis to measure effectiveness and optimize sales outcomes Perform CRM administrative functions for the Ticket Sales and Partnerships teams, including lead management, database hygiene, user support, training, and execution of ad hoc requests Design, build, and maintain Salesforce in-platform reports that deliver visibility into sales performance, operational metrics, and key business trends Maintain CRM documentation and reporting standards, gather user feedback to improve adoption, and recommend system enhancements and best practices   Your Skills and Experience At least 1 year of hands-on experience supporting or administering a Salesforce CRM platform Past work as a consultant, business analyst, or similar role a plus Demonstrated ability to work cross-departmentally and communicate at a high level Strong passion for the business of sports with a can-do, hard-working, proactive attitude Strong attention to detail and accuracy Proficiency in SQL Bachelor’s degree required