Wait, What Do You Do?

<div class="content-intro"><p>At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call <em>the Veracyte way</em> – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions. </p> <p>Our Values:</p> <ul> <li><strong>We Seek A Better Way</strong>: <span data-olk-copy-source="MessageBody">We pursue bold ideas, embrace complexity, and keep pushing forward.</span></li> <li><strong>We Make It Happen</strong>: <span data-olk-copy-source="MessageBody">We act with urgency, deliver with excellence, and always find a way. </span></li> <li><strong>We Are Stronger Together</strong>: <span data-olk-copy-source="MessageBody">We engage with empathy, align around what's best for Veracyte, and celebrate as one team. </span></li> <li><strong>We Care Deeply</strong>: <span data-olk-copy-source="MessageBody">We show up with integrity, kindness, and respect for one another. </span></li> </ul> <p> </p></div><h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The Position:</span></h3> <p><span style="font-size: 10pt;">As a Customer Care Specialist, you will be the cornerstone of our customer care team. Your primary mission is to ensure that healthcare providers and patients receive unparalleled service and support. You will handle customer inquiries with empathy, professionalism, and efficiency. By actively collaborating with internal teams such as Sales, Laboratory, and Billing, you will resolve issues promptly and enhance the overall customer experience.</span></p> <p><span style="font-size: 10pt;">ESSENTIAL DUTIES AND RESPONSIBILITIES: </span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Order Management: Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Physician Outreach: Perform outbound communication with physician offices through phone fax, email, and other channels to efficiently resolve order issues. </span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Inbound Calls: Address inbound calls with empathy and precision, by resolving customer inquiries and providing comprehensive support. </span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Collaboration: Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions and positive relationships. </span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Trend Analysis: Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement, sharing insights with relevant teams.  </span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Who You Are:</span></h3> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">To perform this job successfully, an individual must be able to preform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. </span></p> <ul> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A bachelor's degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference.</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Understanding of effective order and case management practices.</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Familiarity with CRM tools, preferably Salesforce.</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines. </span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights.</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong interpersonal skills, including active listening, empathy, and problem-solving. </span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proven success in managing orders and cases with high-performance outcomes. </span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Flexibility to adapt to evolving business needs and industry trends with an agile, solution-focused mindet.</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Expertise in partnering with a Sales team to drive growth and customer retention. </span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must demonstrate or acquire a comprehensive understanding of PHI protection, adhere to HIPAA compliance standards, and follow established laboratory procedures.</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: Helvetica, Arial, sans-serif; font-size: 14px;"> #LI-Remote</span></span></h3> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p></p> <p class="x_MsoNormal"><span data-olk-copy-source="MessageBody">The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.</span></p></div><div class="title">Pay range</div><div class="pay-range"><span>$28</span><span class="divider">—</span><span>$31 USD</span></div></div></div><div class="content-conclusion"><p> </p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">What We Can Offer You</span></h3> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified™ Great Place to Work<sup>®</sup> in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.</span></p> <p> </p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">About Veracyte</span></h3> <p>Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.veracyte.com%2F&esheet=54340020&newsitemid=20251015446872&lan=en-US&anchor=www.veracyte.com&index=5&md5=4d48386b00ece1531372e2e593d7cd2d">www.veracyte.com</a> or follow us on <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveracyte%2F&esheet=54340020&newsitemid=20251015446872&lan=en-US&anchor=LinkedIn&index=6&md5=234cba826cb637f449d2722139f551ef">LinkedIn</a> or <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fx.com%2Fveracyte%3Fs%3D11&esheet=54340020&newsitemid=20251015446872&lan=en-US&anchor=X+%28Twitter%29&index=7&md5=20ead95735af622bf261b20735515b66">X (Twitter)</a>.</p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our </span><a href="https://www.veracyte.com/legal/privacy-statement-for-california-residents/">CCPA Disclosure Notice</a></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">If you receive any suspicious alerts or communications through LinkedIn or other online job sites for any position at Veracyte, please exercise caution and promptly report any concerns to <a class="fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="mailto:careers@Veracyte.com" target="_blank">careers@veracyte.com</a></span></strong></span></p></div>