CUSTOMER FULFILLMENT ANALYST (BAYAN LEPAS PENANG, 07, MY, 11900)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>A proactive and customer-focused Customer Fulfillment Analyst with strong experience in demand fulfillment, backlog management, order prioritization, shortage resolution, and supply recovery activities. The ideal candidate thrives in a fast-paced manufacturing environment and can effectively coordinate with customers, factories, and cross-functional teams to achieve on-time delivery. Strong analytical, communication, stakeholder management, and problem-solving skills are essential. Experience in electronics manufacturing, EMS, Aerospace, Defense &amp; Marine industries is highly desirable, while knowledge of connector or interconnect products is an added advantage<strong><br><br></strong></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><p><strong>Technical Skills and Hands-on Expertise</strong><br>    Strong knowledge of supply planning, demand fulfillment, order management, backlog management, and customer delivery processes.<br>    Experience in demand analysis, forecast review, and order fulfillment planning.<br>    Proficiency in ERP systems (SAP, Oracle, or equivalent) and advanced Microsoft Excel skills.<br>    Strong analytical, problem-solving, and decision-making capabilities.<br>    Ability to identify supply risks, assess business impact, and drive corrective actions to meet delivery commitments.<br>    Experience coordinating production schedules across multiple manufacturing sites to support on-time delivery.<br>    Familiarity with key supply chain metrics, including On-Time Delivery (OTD), backlog management, inventory health, and forecast accuracy.<br>    Knowledge of connectors, interconnect solutions, or electromechanical products is an advantage.<br><br><br></p> <p><strong>Key Job Responsibilities and Function Scope</strong></p> <p>    Analyze customer demand, forecasts, and backlog requirements to ensure timely order fulfillment.<br>    Develop and maintain material plans and schedules to support customer and production requirements.<br>    Serve as the primary liaison between Customer Service, manufacturing sites, and internal stakeholders to resolve supply issues, address delivery challenges, and drive delivery performance.<br>    Monitor production progress, material availability, and delivery commitments across multiple manufacturing sites.<br>    Maintain accurate delivery commitments, order status updates, and ERP system data.<br>    Lead expediting and recovery efforts for critical orders to minimize delays and meet customer commitments.<br>    Identify material shortages, capacity constraints, and supply chain risks, and implement mitigation plans.<br>    Manage customer and factory escalations, providing clear communication on risks, impacts, and recovery actions.<br>    Generate reports and perform data analysis to support planning decisions and continuous improvement initiatives.<br>    Drive operational excellence and process improvements to enhance fulfillment performance and customer satisfaction.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like</b></H2> </div><div><p><strong>Required Years of Experience / Seniority Level</strong></p> <ul> <li>3-5+ years of experience in Customer Fulfillment, Supply Planning, Production Planning, Order Management, or Supply Chain Operations.</li> <li>Experience supporting customer demand fulfillment and coordinating closely with manufacturing sites in a fast-paced environment.</li> <li>Proven experience working with manufacturing sites to resolve shortages, expedite deliveries, and meet customer commitments.</li> <li>Experience managing supply risks, delivery commitments, recovery plans, and order prioritization.</li> <li>Strong cross-functional collaboration skills across Sourcing, Planning, Customer Service, Operations, and Manufacturing.</li> <li>Exposure in Aerospace, Defense &amp; Marine, EMS, or other regulated industries is an advantage.</li> <li>Demonstrated ability to work independently, manage multiple priorities, and make sound decisions under pressure.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div>